Writing and Designing Manuals and Warnings, Fifth Edition

ISBN-13: 9780367111090 / Angielski / Twarda / 2019 / 316 str.

Patricia A. Robinson

Opis

This new edition will include the most up-to-date information available to help those charged with producing product documentation, create manuals, and warnings that will add value to their company's products, promote product safety, reduce liability, and improve customer satisfaction.

Spis treści

Part 1: Product Safety in the 21st Century. 1. The Changing Landscape. 2. Know Your Users and Your Product’s Hazards. Part 2: The Making of a Manual (Or More Than One!). 3. Designing a User-Friendly Manual. 4. What You See is What You Read…or Not. 5. A Picture is Worth…It Depends. 6. Thinking Outside the Books. 7. Special-Purpose Manuals. Part 3: You Have Been Warned. 8. The Duty to Warn. 9. Warnings that Work. Part 4: Making It Work in the Real World. 10. Who Writes a Manual? 11. Integrated Product Safety: The Manual is Just the Beginning.