Workplace Violence: Planning for Prevention and Response

ISBN-13: 9780128101988 / Angielski / Miękka / 2016 / 344 str.

Kim Kerr

Opis

Workplace violence in all its forms is becoming more prevalent and pervasive every year. Workplace Violence: Planning for Prevention and Response gives a comprehensive account of the problem using a multi-faceted approach to the issues surrounding workplace violence incidents, addressing how the topic affects victims, witnesses, the workforce, family members, and management. A series of chapters helps organizations to form action and response plans to manage incidents both large and small. The focus also includes organizations that are forced to address violent individuals in settings where law enforcement may not be immediately available. Kerr speaks first-hand about complex issues like corporate liability for violent or threatening acts committed by employees, as well as issues of privacy, and he includes chapters written by experts on legal issues, cyberthreats, and anger in the workplace. This book belongs on the desk of every security manager and HR professional, and offers solid advice to all managers regardless of the size of their organization.

• Details the problem from all angles to help the reader design a comprehensive strategy for all constituent groups
• Provides proven, detailed support for creating policies and procedures, awareness, and response training
• Discuses real-life case studies to help readers understand how to apply strategies discussed in the book

Recenzje

"Kerr's unique perspective on conflict and violence in the workplace, based on his years of professional experience, will help you prevent or respond to incidents in your organization." --Bonnie Michelman, Head of Security, Massachusetts General Hospital, Boston, MA, USA

"One of the foremost experts in the field of personnel security and workplace violence, Kim M. Kerr, CPP, has put together a comprehensive and functional manual. This book's 15 chapters are easily digested, providing the reader with a great understanding of workplace-violence dynamics and remedies, such as increasingly common zero-tolerance policies. Kerr outlines the pros and cons of such policies, not only from a management perspective but also from an employee perspective..Of tremendous value are 12 appendices that can assist the reader in crafting sound policies and procedures. Templates include workplace weapons and violence policies, emergency procedures, and plans for active-shooter response and disaster recovery.. This must-read book presents an in-depth look at the dynamics of workplace violence.. This text presents a comprehensive look at early warning signs, violence on campus, policies and procedures, training and responding to an active shooter. The emerging issue of cyber-based threats is fully addressed in a complete chapter that includes specific recommendations for employers and employees." --Kevin Siegmund, Security Management Magazine

Spis treści

1. Violence - A Matter of Perspective? 2. The Near Miss 3. Victims of Workplace Violence: A Life-Changing Event 4. Legal Obligations and Workplace Violence 5. Workplace Culture that may Breed Violence 6. Business Impacts of Workplace Violence 7. Reaction and Recovery: Treating the Wounds of Violence 8. Early Warning Signs: Can the Problem be Stopped Before It Starts? 9. Proactively Dealing with Anger in the Workplace 10. Violence on Campus: A New and Evolving Threat 11. Background Screening: Important, but Not the Silver Bullet 12. Policies and Procedures: Creating a Framework for Prevention and Reaction 13. Training 14. Investigating Incidents: Responding to an Active Shooter 15. Cyber Threats: An Emerging ConcernEpilogue: And the Beat Goes On

Appendix A Sample Emergency ProceduresAppendix B Sample Generic Plan and Procedure: Disaster Recovery Plan for Operations/Data Center Appendix C Sample Workplace Violence Policy Appendix D Selection of a Background Screening Provider Appendix E Early Warning Signs of Violence from an Internal Source Appendix F Checklist for Violence Attracting Conditions Appendix G Ways to Diffuse Frustration in the Workplace Appendix H CLEAR Appendix I Ways to Avoid the Cost of Violence in the WorkplaceAppendix J Responding to Active ShootersAppendix K Sample Workplace Weapons Policy Appendix L Sample Workplace Violence Prevention Policy