Workplace Violence

ISBN-13: 9781843921349 / Angielski / Twarda / 2005 / 312 str.

Opis

Workplace Violence examines key issues around violence at work which have emerged in the new millennium, including the events of September 11 and other terrorist related incidents. It builds upon the expanded typology of workplace violence in Violence at Work (Willan Publishing, 2001), and identifies four types of workplace violence: intrusive, external violence including terrorism; consumer/client related violence; staff related violence; and organizational violence. The contributors from this book, drawn from North America, the UK, Europe and Australasia, outline the latest research, work and response strategies around each of these four types of workplace violence. Together they provide a basis for a management response to all major forms of work related abuse, aggression and violence at all levels of an organization. This book fills a void in the current literature dealing with terrorism and workplace violence by identifying terrorism incidents as being an extreme form of workplace

Spis treści

Introduction  1. Workplace violence: new issues, trends, and strategies  Part 1: National and International Trends and Responses to Workplace Violence  2. A cross-national comparison of workplace violence and response strategies  3. Organizational factors and psychological aggression: results from a national survey of US companies  4. Reforming abusive organisations  Part 2: Identifying and responding to at risk groups  5. Staff violence against those in their care  6. Domestic violence and the workplace: do we know too much of nothing?  7. Caring for those who care - aid worker safety and security as a source of stress and distress: a case for psychological support?  8. Not off the hook: relationships between aid organisation culture and climate and the experience of workers in volatile environments  Part 3: Terrorism - a new type of workplace violence  9. Organizational violence: a trigger for reactive terrorism  10. Preparing, training, and supporting human service workers to respond to terrorist events  11. Workplace preparedness and resiliency: an integrated response to terrorism  Part 4: Bullys at work  12. Workplace bullying: individual pathology or organisational culture  13. Cyber-harassment in the workplace  14. Where to from here? countering workplace violence in the new millennium

O autorze

Vaughan Bowie, Bonnie S. Fisher, Cary Cooper