SECTION 1 Promoting Understanding 1 The User's Voice: What We Need to Hear 2 Social Participation 3 Stress Vulnerability Model of Serious Mental Illness 4 Working With the Principles of Trauma-Informed Care 5 Where Does PSI Fit With Recovery? SECTION 2 Engaging, Assessing, and Agreeing Care 6 Building Relationships 7 Assessment in Practice: Diagnosis 8 Consolidating the Assessment Process 9 Parity of Esteem SECTION 3 Working With the Person 10 Modern Risk Management 11 Dealing With Voices and Strange Thoughts 12 Assisting the Person With Motivation 13 Assisting Families and Informal Carers 14 Assisting the Person With Drug and Alcohol Issues 15 Working With Anger in the Context of Serious Mental Illness 16 Working With Complex Cases 17 Assisting the Person With Medication 18 Recovery: Assisting the Person to Stay Well SECTION 4 Considerations for Effective Practice 19 Understanding the Cultural Context 20 Looking After Ourselves: Wellbeing, Resilience, and Self-help Strategies Index