Working Through Conflict: Strategies for Relationships, Groups, and Organizations

ISBN-13: 9780367461478 / Angielski / Miękka / 2021 / 350 str.

Joseph Folger; Marshall Scott Poole; Randall K. Stutman

Opis

This fully updated ninth edition provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice. This textbook can be used in undergraduate or graduate courses on conflict in communication, business and management, political science, and counseling programs.

Spis treści

1. Communication and Conflict 2. The Inner Experience of Conflict 3. Conflict Interaction 4. Conflict Styles and Strategic Conflict Interaction 5. Power: The Architecture of Conflict 6. Face-Saving 7. Climate and Conflict Interaction 8. Managing Conflict 9. Third Party Intervention 10. Working Through Conflict