Wiley Pathways Healthcare Management: Tools and Techniques for Managing in a Health Care Environment

ISBN-13: 9780471790785 / Angielski / Miękka / 2006 / 456 str.

Donald J. Lombardi; Jr. John R. Schermerhorn; Brian Kramer

Opis

You can get there

Where do you want to go? You might already be working in the health care field and may be looking to expand your skills. You might be setting out on a new career path. Or, you might want to learn more about exciting opportunities in health care management.

Wherever you want to go, Health Care Management will help you get there. Easy-to-read, practical, and up-to-date, this text not only helps you learn fundamental health care management concepts; it also helps you master the core competencies and skills you need to succeed in the classroom and beyond. The book's brief, modular format and variety of built-in learning resources enable you to learn at your own pace and focus your studies.

With this book, you will be able to:
* Understand the health care supervisor's job, roles, functions, and authority.
* Respond to common types of ethical dilemmas.
* Explore the fundamentals of organizational structures.
* Lead and develop work teams that are efficient, focused, and flexible.
* Examine the legal and labor issues that impact human resource management.
* Implement planning tools and techniques.
* Use controls to assess performance, improve processes, and boost quality.
* Make smart decisions with effective strategies for analyzing situations.
* Become an effective leader and guide others through challenging times.
* Develop outstanding interpersonal communication skills.

Wiley Pathways helps you achieve your goals

When it comes to learning about health care management, not everyone is on the same path. But everyone wants to succeed. The new Wiley Pathways series in Health Care Management helps you achieve your goals with its brief, inviting format, clear language, and focus on core competencies and skills.

The books in this series--Introduction to US Health Care, Health Care Management, Health Care Economics, and Health Care Law & Ethics--offer a coordinated curriculum for learning health care management. Learn more at www.wiley.com/go/pathways.

Spis treści

Part I: Stepping Into Management 1

1. Meeting the Challenge 1

2. Doing the Right Thing 32

Part II: Organizing 52

3. Organizing the Workplace 52

4. Managing Teams 90

5. Managing Resources 121

Part III: Planning and Controlling 163

6. Managerial and Supervisory Planning 163

7. Keeping Things in Check 187

8. Making Major Choices 212

Part IV: Leading and Influencing 244

9. Leading Others 244

10. Motivating Others 278

11. Change Leadership in the Workplace 308

12. Communicating 339

Endnotes 377

Glossary 391

Index 414

O autorze

Donald N. Lombardi is associate academic director of Seton Hall University and the principal partner of CHR/InterVista, a health care management consulting firm in Mt. Arlington, New Jersey.

Dr. John R. Schermerhorn, Jr. is the Charles G. O′Bleness Professor of Management in the College of Business at Ohio University, and formerly served as Director of the Ohio University Center for Southeast Asian Studies. He earned a Ph. D. in organizational behavior from Northwestern University and an M.B.A. (with distinction) in management and international business from New York University. Dr. Schermerhorn previously taught at Tulane University, The University of Vermont, and Southern Illinois University at Carbondale, where he served as Head of the Department of Management and Associate Dean of the College of Business Administration.

A specialist in general management, organizational change and interorganizational cooperation, his clients have included Corning Glass Works, Pepsico, Inc., American Bankers Association, New England Hospital Assembly, Egyptian General Petroleum Corporation, Petroleous de Venezuela, and the Vietnam Training Center for Radio and Television, among other organizations.