What Business Really Wants from IT

ISBN-13: 9780750660969 / Angielski / Miękka / 2004 / 198 str.

Terry White

Opis

Business expectations of their IT departments are simple: deliver IT without fuss, get involved in achieving business results, and provide leadership. This book offers perspectives on the role of IT in organisations. It includes practical and anecdotal examples and plans to assist in implementing the framework.

Spis treści

There is no "F" in IT: Move over the librarians; What's the book about?; Never mind the ball, get on with the game; IT people are IT people; When good words go bad; Peddling your bicycle faster won't make it into a car; Federal + concepts: The history of the world in six paragraphs; Pre-federal, Federal, Federal+; The IDeOM model: Federal+ principles; Everything filters through; The role of IT is IDM:IRM:IL - The IDeOM model; The focus changes; Supply/Demand separate - Driven by different things; Implicit to explicit; Managing IT - The new challenge: Why manage IT (as against doing IT)?; What drives IT Demand management?; Activities of an IT Demand Manager; What does IT Demand Management deliver?; Measuring IDM; Profile of an IT Demand Manager; Managing IT related results - Information results management: Outcomes not outputs; Step changing business; Business case review and follow up - releasing real value; The white space in most organisations - business processes; Delivering on the promised benefits; IT portfolio management; Measuring IT related results; Profile of the IRM role; Information Leadership: What is IT leadership - really; Boundaries and frameworks; The hard stuff is easy, the soft stuff is hard; Measuring leadership; Profile of an Information Leader; Applying IDeOM and Federal+: What changes?; Checklist - When to use what; Federal+; Budgets; Outsource/Insource; Service Management; People; Architecture; Playing the three bucket game; What to do when you succeed: Herman's story; Undoing the good; The board and you.

O autorze

Terry White