Vulnerability and sustainability in the global tourism industry

ISBN-13: 9783639156188 / Angielski / Miękka / 2009 / 156 str.

Alan Nankervis

Opis

This book explores the nature, structure, culture, products and services of the global tourism industry, with a particular focus on its inherent vulnerability to a plethora of internal and external pressures and opportunities. Vulnerabilities discussed include the dynamic global environment (political, economic, social and technological domains), changing customer markets, supply chain issues between interconnected tourism sectors and service providers, the degradation of tourism products, public and private sector interface issues, together with many associated aspects. It then develops an analytical model which encompasses the major vulnerability fields and can be used by tourism managers at all levels to assess their levels of vulnerability and thence to better prepare their businesses to anticipate and cope with inevitable pressures, towards ongoing sustainability of the global industry.

O autorze

Alan Nankervis is the Associate Professor of Human Resource
Management in the School of Management at RMIT University,
Melbourne, Australia. He is the author or co-author of many
publications on topics such as international human resource
management, services management, Asian management and tourism
management.