Verism Professional Courseware

ISBN-13: 9789401803847 / Angielski / Miękka / 2019 / 265 str.

Van Haren Publishing

Opis

Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSM provides guidance on how to manage the variety of service management approaches which have now become common practice. The courseware is designed to support your learning about the VeriSM concepts and to be a guide to your understanding of serivce management and its use across the whole organization.