User Integration in Sustainable Product Development: Organisational Learning Through Boundary-Spanning Processes

ISBN-13: 9781906093693 / Angielski / Twarda / 2012 / 344 str.

Hoffmann, Esther

Opis

Changes in production and consumption patterns are a crucial element in advancing the sustainability agenda. Many companies are now contributing to such efforts through a focus on sustainable innovation when developing new products and services. However, problematically, many such products fail as consumers reject them in the marketplace.

Spis treści

1. Introduction2. The relevance of users in product development3. Crucial conditions for user integration4. Theoretical framework: linking boundary spanning and organisational learning5. Methods of user integration6. Research design and methodology7. Case study on user integration in the development of a climate-friendly product8. Conclusions: Boundary spanning through user integration in product development Appendix 1: Observation protocol Appendix 2: Interview protocols References