Unpopular Culture: The Ritual of Complaint in a British Bank

ISBN-13: 9780226878126 / Angielski / Miękka / 2003 / 176 str.

John Weeks

Opis

John R. Weeks based his study on long-term observations made at the British Armstrong Bank in the UK. Not one person, from the CEOs to the junior clerks had anything good to say about its corporate culture, yet the way things were done never seemed to alter.