Understanding Social Media: How to Create a Plan for Your Business That Works

ISBN-13: 9780749473563 / Angielski / Miękka / 2015 / 304 str.

Opis

Understanding Social Media is a companion title to the highly successful Understanding Digital Marketing. Accessible and practical, this book draws on experience, advice and tips from dozens of digital marketers and social media experts to create a comprehensive guide to current practice including: - Creating a social media program
- Understanding stakeholders such as blogs, networks and Web 2.0
- Rules governing the relationship between search and social
- Case studies from successful and failed campaigns
- Budgeting for social media activities
- How to set key performance indicators (KPIs)
- Understanding social media ROI
- Customer experience
- Building a social media team
- Analytics and creating a social media dashboard
- Risk assessment and risk management in social media

Recenzje

"This excellent curated collection of observations is an all-in-one resource that should offer business marketers a wealth of guidance." Barry Silverstein, Foreword Reviews

Spis treści

• • Chapter - 01: Getting started - how to create a compelling social media programme;
  • Chapter - 02: Rules governing the relationship between search and social;
  • Chapter - 03: How to budget for social media activities;
  • Chapter - 04: Setting KPIs and measuring success;
  • Chapter - 05: Understanding social media ROI - what matters and what doesn't;
  • Chapter - 06: Why social media is central to customer experience;
  • Chapter - 07: How to build a social media team - how to pick the right suppliers;
  • Chapter - 08: Understanding the relationship between online PR and social media;
  • Chapter - 09: The future for social media and the vastly changing landscape;
  • Chapter - 10: Risk assessment and risk management in social media

O autorze

Damian Ryan is a pioneer of digital. Based in London, UK, he started out as a media innovator with over 50 magazines under his belt and became one of the first individuals globally to start placing banner ads on websites back in the early 90s. He created ICAN, the UK and Ireland's first digital marketing agency, in 1997 and following the 'proverbial pivot' in 2005, went on to become a corporate finance advisor for leading marcomms, martech and media organizations. He is now Head of Media and Technology Mergers and Acquisitions for BDO, one of the largest professional services firms in the world.
Ryan has written eight books published by Kogan Page, including the bestselling Understanding Digital Marketing. He was awarded The Golden Spider Award for Outstanding Contribution to the Digital Sector in 2019, further cementing his influence as a global commentator on all things digital.