Troubleshooting Microsoft Teams: Enlisting the Right Approach and Tools in Teams for Mapping and Troubleshooting Issues

ISBN-13: 9781484286210 / Angielski / Miękka / 2022 / 290 str.

Arun M Sabale

Opis

Intermediate user level

Spis treści

Chapter 1: Introduction (Troubleshooting)

Chapter Goal: Troubleshooting introduction

No of pages    20-30

Sub -Topics

1.      Introduction

2.      What is Microsoft Teams?

3.      Why are Teams so popular?

4.      Understand troubleshoot approaches

5.      Discuss a systematic approach to troubleshooting

6.      Summary

Chapter 2:  Microsoft Teams Overview

Chapter Goal: Whats new in Microsoft Teams and management

No of pages: 30-40

Sub - Topics  

1.      Introduction

2.      Microsoft Teams Service architecture

3.      Teams, Team, Channel, file, and Tab

4.      Microsoft Teams different client

5.      Teams Phone system

6.      Teams live Event

7.      Introduction of Microsoft Teams admin center

8.      Summary

Chapter 3: Identify and Develop Systemic Approach for Teams Troubleshooting

Chapter Goal:

No of pages : 30 -35

Sub - Topics: 

1.      Introduction

2.      Understand Microsoft Teams administration

3.      Teams diagnostic logs and collecting process

4.      Diagnose common Teams problem

5.      Use a troubleshooting methodology using

6.      Create and implement a plan of action

7.      Summary

 

Chapter 4: Troubleshoot Teams Identity and Sign-in Issues

Chapter Goal:

No of pages: 30-40

Sub - Topics:

1.      Introduction

2.      Understand and review Teams network configuration

3.      Evaluate and design conditional access policies

4.      Understand Teams Identity and troubleshoot Teams account issues

5.      Capture and Analyze Teams sign-in logs

6.      Troubleshoot issues with Teams apps (first and 3rd party)

7.      Troubleshoot problems with public and private channels

8.      Troubleshoot file issues for private and public channels

9.      Summary

Chapter 5: Troubleshoot Microsoft Teams Call Quality Issue.

Chapter Goal:          

1.      Introduction

2.      Understand and troubleshoot Teams signaling and media flow.

3.      Learn and troubleshoot Teams One-to-One and multi-party call flow problem

4.      Troubleshoot Teams meeting creation and recording issues

5.      Examine Teams content sharing and attendee access problems

6.      Effectively  manage and troubleshoot Teams live events issues

7.      Troubleshoot Teams messaging and reporting problems

8.      Troubleshoot file sharing in person-to-person private chat

9.      Summary

 

 

Chapter 6: Troubleshoot Microsoft Teams Phone System (Calling plan & Direct routing) issue

Chapter Goal:

No of pages: 30-40

Sub - Topics:

1.      Introduction

2.      Understand Microsoft Teams phone system

a.       Teams calling plan

b.      Teams Direct Routing

3.      Troubleshoot Teams Direct routing (connectivity) issue

4.      Troubleshoot emergency calling issues.

5.      Troubleshoot Teams Call (PSTN) routing issues.

6.      Configure and troubleshoot audio conferencing

7.      Troubleshoot dial-plan, voice routing, and emergency call routing policies

8.      Troubleshoot phone system issues

9.      Summary

 

Chapter 7: Troubleshooting Teams client-side and external access issues

Chapter Goal:

No of pages: 20-30

Sub - Topics:

1.      Introduction

2.      Deploy and update Teams client software

3.      Troubleshoot Teams client startup and configuration

4.      Troubleshoot audio and video devices

5.      Troubleshoot Teams desktop client performance issues

6.      Understand Teams external and Troubleshoot external (federation) access issues

7.      Enable and Troubleshoot Teams Guest access issues

8.      Troubleshoot issues interoperating with Skype for Business

9.      Summary

 

Chapter 8: Apply best practices and Teams Optimal Management Using PowerShell

Chapter Goal:

No of pages: 30-40

Sub - Topics:

·         Introduction

·         Best practices for Implementation QoS

·         Best practices for Implementing VPN split tunnel

·         Lesson learning for applying Location-Based Routing (LBR)

·         Implementations inbound and outbound normalization rules

·         Frequently used PowerShell command and script

·         Summary

 

Chapter 9: Teams real-world issue using troubleshooting tools

Chapter Goal:

No of pages: 20-30

Sub - Topics:

1.      Introduction

2.      Identify and Review Teams troubleshooting tools

a.       Connectivity analyzer

b.      Call diagnostic tool

3.      Understand and use Teams call quality analytics tool

a.       Troubleshoot single user call quality issues

4.      Use the Call Quality Dashboard to investigate audio and video issues.

a.       Investigate organization call quality issues

5.      Log parsing tool

6.      Diagnose and resolve Teams real-world issues

7.      Summary

 

Chapter 10: PowerBI based Teams call Quality dashboard for call quality troubleshooting Chapter Goal:

No of pages: 30-40

Sub - Topics:

1.      Introduction

2.      PowerBI and Microsoft Teams

3.      Design PowerBI based Teams Reports

4.      Design Teams Call Quality dashboard to identify poor audio and video call

5.      Use Call quality dashboard for call quality troubleshooting

6.      Summary

7.      Knowledge check

O autorze

Balu N. Ilag is currently working as Unified Communication and Collaboration Engineer. His role combines product support and customization, implementation, and strategic guidance for enterprise customers. He is fascinated with artificial intelligence (AI) and machine learning (ML) technology. Balu is a Microsoft Certified Trainer (MCT), former Microsoft MVP (2013-2019), and Microsoft Certified Solution Expert (MCSE) for communication. He regularly writes blog posts and articles on Microsoft products.

Arun M. Sabale is a Microsoft Certified Azure architect and Microsoft Certified Modern Desktop Expert. He has written several blog posts on Azure services and automation, PowerShell, ARM, and Terraform. Arun has more than 12 years of experience in PowerShell automation and other Microsoft services such as AD, DNS, DHCP, and VMM, and more than six years of experience in Azure infra design/deployment/automation, PowerShell, ARM, Terraform, and Azure DevOps. His current role is a combination of Azure design and development and automation.

Blurb

Learn and understand Microsoft Teams functionality, potential issues, and the tools available to troubleshoot Teams. This book provides a complete overview of Teams Phone system (PSTN) connectivity, call routing and quality troubleshooting, and best practices to support a Teams environment.

The book begins with an introduction to Microsoft Teams and it provides a troubleshooting terminology. You will understand how to identify and develop a systematic approach for troubleshooting Teams. You will learn Teams Phone (voice) management and how to handle issues related to: Direct Routing connectivity, call routing, emergency calling, and much more. The book covers issues related to Teams client-side and external access along with Teams call quality troubleshooting. You will gain knowledge of real-world issues and use Teams troubleshooting tools such as the: Connectivity Analyzer, call diagnostic tool, SBC Syslog, Call Quality Dashboard, and quality analytics tool. You will go through the: Call Quality Dashboard with custom queries, PowerBI connector tool for the Teams Call Quality Dashboard, Teams Phone system Direct Routing Health Dashboard for call quality troubleshooting, and learn how to design PowerBI-based Teams reports.

After reading this book, you will be able to quickly diagnose Teams connectivity and quality problems, and discover the root cause of any Teams issue. This book also is a practical guide you can use to prepare for the certification exam on troubleshooting Microsoft Teams (Exam MS-740).

What You Will Learn

• Understand Microsoft Teams service components and their functionality
• Understand unique approaches and techniques to identify an issue, capture the diagnostic log, and analyze the log
• Detect poor audio/video calls and troubleshoot underlying problems
• Troubleshoot and administer Teams Phone system connectivity and call routing issues
• Use the Call Quality Dashboard, and Analytics, for call quality troubleshooting
• Understand and design a custom call report based on PowerBI report templates
• Prepare for the certification exam on troubleshooting Microsoft Teams (Exam MS-740)