Training Practices in Hospitality Industry : Indian Perspective

ISBN-13: 9783659229510 / Angielski / Miękka / 2012 / 328 str.

Suruchi Pandey

Opis

Hospitality sector is growing at a rate of approximately 8% in developing countries like India. This sector can be broadly classified into hotel industry,travel and tourism,restaurants,pubs,clubs and bars,contract catering,and aviation. The major challenge of this sector is shortage of skilled employees along with the challenge of attrition rate. Skilled chefs and managers are in great demand. Managers require huge range of competencies such as, people management, viable skills, business insights, analytical skills, succession planning, and resource development in order to get success in this sector. Hospitality is all about handling people. So an employee must have right attitude, tolerance, and listening skills in order to move up the hierarchy.A very little academic literature exists on what are the training practices adopted by some of these industry units. The present study mainly focuses on demonstrating best training practices in Hospitality Industry. The content in this book is informative and useful for the professionals employed in hospitality Industry, trainers and HR practitioners across Industry. The content is also useful to researchers and management students.

O autorze

Ph.D (Management), Masters in Personnel Management, Masters of Commerce, Dip TD, PGDPCFaculty HRM at Symbiosis Institute of Management Studies,SIU, India. Dr. Pandey has more than decade of experience in Academics and Corporate. She is actively involved in MDP's and Training. She is having several publications in reputed journals.