Training Management: A Practical Guide

ISBN-13: 9781479302277 / Angielski / Miękka / 2012 / 252 str.

Jenny Swanson; Steven a. Schwarzman

Opis

A practical guide for managing both individual training projects and entire training departments, this book is designed for trainers working on their own and for managers of training teams - whether or not you come from a training background. "Training Management: A Practical Guide" covers:

* training needs analysis
* training development
* training delivery
* hiring and evaluation
* management
* customer relations
* estimating and tracking training projects
* running a training business
* selling training services
* contracts and work orders

Steven A. Schwarzman has been a software trainer, technical writer, and project manager for over 20 years. His previous books include "Technical Writing Management: A Practical Guide" (2011), from which this book has been expanded to include training-specific chapters and examples.

Praise for "Technical Writing Management: A Practical Guide":

"This is an easy book to recommend."
"The technical writing profession needs more books like this one."
..".clear explanations and real-world examples."