ISBN-13: 9780415578134 / Angielski / Miękka / 2010 / 176 str.
ISBN-13: 9780415578134 / Angielski / Miękka / 2010 / 176 str.
After all the hours of studying, reading and preparation, the nights spent revising and the writing and re-writing of assignments, 'success' for university students can often be represented with a single grade or digit, summing up a wide range of activities. The authors of this timely book ask how fair that assessment is. This book is about a long-ignored determinant of student satisfaction, concerning the perception of how fairly students are judged, marked, ranked and rewarded for demonstrating their capabilities at university. In the high stakes competitive field of higher education, students are increasingly positioned as customers whose views on their university experience are considered vitally important. Yet paradoxically, little research has been undertaken to find out more about how students decide whether they have been treated fairly and what they do about it. This book fills a major gap in our understanding of these issues, responding to four key questions: