Total Productivity Management (Tpmgt): A Systemic and Quantitative Approach to Compete in Quality, Price and Time

ISBN-13: 9781574440577 / Angielski / Twarda / 1997 / 424 str.

David J. Sumanth

Opis

At a time when downsizing and layoffs are the norm, this book details how to treat human resource situations with a caring, customer oriented, yet competitive attitude through integration of technical and human dimensions.

Spis treści

Introduction
Misconceptions about Quality, Technology, and Productivity
Problems with the "Partial Productivity Perspective"
Managerial Techniques Commonly Used in Decision-Making
Organizational Goals for Managerial Decision-Making
Importance of Management's Role in Increasing Productivity
Proposed Approach to Management Decision-Making
Relationship Between Total Productivity and Other Management Goals
The Need for "Total Productivity Management" (PTmgt)
Unique Factors Affecting Enterprises
Confused Emphases of the 1970's and 1980's
Continued Chaos of the 1990's
Challenges as Opportunities
Bridging the Technology Discontinuities
Social Changes
Family Unit-An Endangered Species
Technology, The Uncontrollable Monster
Ecological Imbalance
The "One-World Syndrome"
Summary
The Basic Concept and Management Philosophy of TPmgt
The "Total Productivity Perspective"
TPmgt: The Definition
TPmgt: The Concept and Philosophy
TPmgt: The Three-Legged Stool Analogy
TPmgt: The Conceptual Framework
TPmgt: The Integration Mindset of 3 Competitiveness Dimensions
The Systematic 10-Step Process© for TPmgt
Implementation of the Basic TPmgt
Implementation of the Comprehensive TPmgt
Mission Statement
TPM and/or CTPM Analysis
Management Goals
"Fishbone" Analysis
Action Plans
PQT Training
Implementation of Action Plans
Management Goals Achieved?
TPG
New Goals
Important Note on the TPmgt Implementation
Case Studies: Selected Applications
Banking
Consulting
Construction
Dry-Cleaning
Education
Healthcare
Insurance
Printing
Restaurant
Retailing
Tourism
Transportation
Utilities
Chemicals
Computer Peripherals
Electronics
Heavy Equipment
Machine-Tools Manufacturer
Medical Devices
Seafood Processing
Space Systems
Unique Features of TPmgt
Interdisciplinary Emphasis in Management Decision-Making
"People-Building" Emphasis, with Behavioral Thrust
Product/Service Unit Orientation (Instead of Functional Focus)
"Customer-Chain" Thinking
Systemic Perspective for Integration
Independence from Culture
Ability to Understand the Technology - Total Productivity Synergy
Ability to Understand and Affect the Quality - Total Productivity Linkage
Ability to Interlink the Dimensions of Competitiveness
Unique Features Compared to Other Management Philosophies
Comprehensiveness of Problem-Solving Approaches in Training
Comprehensiveness of productivity and Quality Improvement Techniques
Ability to Quantify the Impact on the BOttom Line
Reward Systems Based on Total Productivity Gainsharing
The PRacvtice of "Management is a Moral Issue"
Summary
Frontiers Beyond TQM and Reengineering
The TQM Wave-Where's it Headed?
The Reengineering Dynamite
The TPmgt Total Package?
Benefits of TPmgt
Customer Responsiveness
Quality-Competitiveness
Total Cost-Competitiveness
Team-Building and Accountability
Technology Planning
Investment Analysis
Acquisition and Merger Planning
Resource Budgeting and Allocation
Automatic "Profit-Targeting"
Compatibility with Well-Established Data-Collection Formats
Universality of TPmgt
Fundamental Similarities in Manufacturing and Service Enterprises
Principles of TPmgt
Rules for Maximum Success with TPmgt
Where To Go From Here?
Blueprint for Action
Need for Formal Education and Training in TPmgt
Expert System Tools for TPmgt
Videotape and Seminars on TPmgt
Appendix A: Historical Introduction to Quality
Appendix B: The TPM© Formulas
Index

O autorze

David J. Sumanth