Total Facility Management, 5th Edition

ISBN-13: 9781119707943 / Angielski / Miękka / 2021 / 464 str.

Brian Atkin; Adrian Brooks

Spis treści

Preface to the Fifth Edition xiAbbreviations xiiiIntroduction 1The organization 1The user 2Principles, processes, practices and procedures 21 Fundamentals 3Key points 3Introduction 4Background 4Practice note -Three perspectives 6Key concepts 12Supporting concepts 15Key roles, responsibilities and accountabilities 18Core competence in facility management 19Conclusions 20Checklist 202 Facility Planning 22Key points 22Introduction 23Real estate management 24Own, lease or rent decision 24Fully serviced workplace 25Space management 26Business continuity and recovery planning 29Design and construction for operability 30Practice example - Bargain basement 40Design development 41Stakeholders 42Risk management 45Conclusions 46Checklist 473 Facility Management Strategy 48Key points 48Introduction 49Understanding the organization 50Business context 50Business drivers and constraints 52Organizational management levels 52Capability maturity 54Practice example - Taking one's own advice 55Strategy formulation 56Strategic analysis 58Solution development 61Strategy implementation 62Business intelligence 64Conclusions 65Checklist 664 Human Resources Management 68Key points 68Introduction 69Human resources planning 70Recruitment, retention and release 72Leadership and management styles 74Delegation and empowerment 74Practice example - Mind the gap 75Learning and continuing professional development/education 77Conclusions 78Checklist 795 Well-Being, Workplace and Productivity 80Key points 80Introduction 81Well-being 83Practice example - A precautionary tale 87User behaviour 87Cross-cultural behaviour 88Productivity and efficiency 89Internal environment 95Design issues 97Unconventional working arrangements 99Co-working 100Conclusions 104Checklist 1046 Health, Safety, Security and the Environment 106Key points 106Introduction 107HSSE policy 108Social performance 109Zero accidents 110ALARP 110Practice example -The only facility is a safe facility 111Occupational health and safety (OH&S) 112Compliance 114Hazard identification and risk assessment 118Protection of users 119Conclusions 119Checklist 1207 Facility Management Organization 122Key points 122Introduction 123Background to the facility management organization 124Organizational structure and management 125Extent of embeddedness 127Practice example - Management led or management overload? 131Service delivery options 132Support processes and activities 138Dynamic capabilities 139Aligning the facility management organization and service options 141Conclusions 141Checklist 1428 Outsourcing Decision 144Key points 144Introduction 145Establishing the baseline 146Users as key stakeholders 148Sourcing policy 151Practice example - Capability or capacity? 152Attributes of service 153Evaluating options 158Conclusions 160Checklist 1619 Procurement 163Key points 163Introduction 164Procurement process 165Centralized or decentralized procurement 167Procurement policy and procedures 167Roles, responsibilities and accountabilities 169Prequalification of service providers 170Request for proposals or tender 176Service specifications 178Service level agreements (SLAs) 181Tendering 184Practice example -When the price is right 187Financial close 188Competitive dialogue 190Conclusions 191Checklist 19210 Service Delivery 194Key points 194Introduction 195Users as customers 196In-house provision 197External service providers 198Mobilization 199Business continuity and transition 201Practice example - To be at a complete loss 202Contract management 203Contract administration 208Conclusions 209Checklist 21011 Specialist Services and Partnership 212Key points 212Introduction 213ICT services 214Healthcare services 217Security and protection services 218Custodial services 219Professional services 220Performance and SLAs 220Risk, insurance and indemnities 221Supplier management 221Collaborative relationships 222Practice example - Take your partners 227Public-private partnerships (PPPs) 228Conclusions 234Checklist 23512 Performance Management 237Key points 237Introduction 238Quality or performance 239Post-implementation review 239Post-occupancy evaluation (POE) 240Service review 242Performance measurement 244Practice example - On another level 253Updating service specifications and SLAs 254Benchmarking 255Quality management system 262Conclusions 263Checklist 26313 Maintenance Management 266Key points 266Introduction 267Maintenance strategy 268Maintenance policy 269Maintenance planning 270Practice example - Learning an important lesson 272Maintenance approach and methods 276Building logbook 280Permits and approvals 281Inspections 281Building services engineering installations 282Intelligent or smart systems 285Manuals, registers and inventories 286Maintenance management system 288Conclusions 289Checklist 29014 Sustainable Facilities 292Key points 292Introduction 293Sustainable development 294Environmental management 295Zero carbon 298Environmental performance and energy efficiency 299Managing water resources 300Managing waste 301Corporate social responsibility (CSR) 302Management and user responsibilities 303Economic performance 303Life cycle costing 305Practice example - Ever smarter, ever green 305Technology-enhanced facilities 306Innovative workplaces and communities 310Conclusions 314Checklist 31515 Change Management 317Key points 317Introduction 318Management of change 319Organizational change 320Practice example - No false moves 324Transition 325Re-occupation and business recovery 343Innovation, research and development 345Conclusions 347Checklist 34816 Facility Management Systems 350Key points 350Introduction 351Management systems 352Management system standards 353Facility management system 354Requirements 355Practice example - Conformity is good for business 366Implementation of a facility management system 366Assessment 367Evidence-based approach 370Conclusions 370Checklist 37117 Information Management 373Key points 373Introduction 374Managing information 375Facility handbook 382Facility user guide 383Classifying information and data 384Computer-aided facility management (CAFM) systems 396Building information modelling (BIM) 397Practice example - Problems can be difficult, solutions must not be 403Internet of Things 404Artificial intelligence 404Conclusions 407Checklist 408Appendices 410A Standards 410B Glossary 413C Prevention of Fraud and Irregularity 424D Contracts and Agreements 430References 433Index 436

O autorze

Brian Atkin BSc, MPhil, PhD, FRICS, FCIOB is a management consultant who focuses on project management, facility management and construction management. He is a member of the British Standards Institution's FM Strategy Group and FM Technical Committee, as well as the ISO Technical Committee on facility management as head of the UK delegation.Adrian Brooks BSc (Hons), MBA, MRICS is a Principal in Avison Young's Workplace and Facility Management business, focused on the delivery of a broad range of services for property owners and corporate occupiers. He is Chairman of the FM Strategy Group and Member of the Construction & Built Environment Sector Policy and Strategy Committee for the British Standards Institution.