Acknowledgments ixIntroduction: A Post-Pandemic World 1Part One The Third Revolution 151 The Myth of Progress 172 Meeting the Moment 413 Digital Empowerment 59Part Two Leaps and Upward Bounds 814 Seen and Heard 835 The Art of the Ask 1076 Up, Not Out 1277 The Relationship Infrastructure 1498 The Long Tail 171Epilogue 195Notes 203Index 211
JENNA C. FISHER is a leadership expert at Russell Reynolds Associates, a global leadership advisory firm with 46 offices in 26 countries. Her work has been published by The Wall Street Journal, Forbes, CFO Journal, and Agenda.