"When economist John Maynard Keynes was challenged for changing his position on an economic issue, he is purported to have said, "When the facts change, I change my mind. What do you do, sir?" "My friend and co-host Ron Baker" and Paul Dunn show that they continue to create new neural pathways for themselves and others. While in some ways subscription-based pricing builds on the concepts of value-based pricing, this book demonstrates that the differences are greater than the similarities and it requires professionals to think differently than they have in the past. If you think you have the ability to change your mind about the nature of your relationships with your customers and the business model that best serves them, this book is for you. Peace and courage."--ED KLESS, Radio Talk-Show Host, The Soul of Enterprise: Business in the Knowledge Economy"Ron Baker has written a magnificent and provocative book on the evolution of the business model and effective and adaptive pricing for value. It is a new paradigm that every professional firm must adopt to remain competitive and profitable. As an economist, I found Ron's historical overview of economic history and anecdotal business examples and pricing strategies of disruptors to be both inspirational and profound. This book is required reading for any profit oriented 21st century business leader."--VICTOR H. MIESEL, CEO, Chief Economist, M+D Bespoke Financial Group"Time's Up!: The Subscription Business Model for Professional Firms is a compelling catalyst for the revolution brewing in the accounting profession. This book proves how the subscription business model can solve the problems that have plagued our profession for decades and will propel practitioners towards the achievement of their greatest goal - transformation of each customer's financial future."--SUSAN BRYANT, CPA, CTC, Principal, MB Group
Foreword xiPreface xvAcknowledgments xxiiiAbout the Authors xxixThe Keynote and the Workshop: How to Read This Book xxxiiiI The Keynote 11 What Got You Here Won't Get You There Thank Goodness! 32 We All Have a Story-- Here's a New One for You 113 Time- Driven Sucks Impact- Driven Matters 274 How Aretha Got It Right 415 This Could Be the Most Important Business Question Ever 476 Thank Goodness-- A New Definition for ESG That Really Does Make a Difference 797 The Ongoing Upward Spiral--Perhaps a Different Kind of Legacy 87II the Workshop 978 A Renaissance: The Subscription Economy 999 The Direct Primary Care Disrupters 10710 Business Model Evolution 11911 Purpose, Strategy, and Positioning 13712 Marketing, Innovation, and Risk 15113 Customer Transformations 16714 Two Timeless Truths and Two Theories 17915 Pricing the Relationship 18916 Customer Segmentation and Pricing Tiers 20517 Pricing the Portfolio 21718 Measurements and Moral Hazards 23919 Subscription Business Income Statement and KPIs 25720 Knowledge Worker KPIs and the After- Action Review (AAR) 27921 From Zero Defects to Zero Defections 29722 Adoption Models 31123 What's Next? 327References 335Index 349
PAUL DUNN is the Co-founder and Chairman of the global giving initiative, B1G1. He holds a Lifetime Service Award to the Accounting Profession in the United Kingdom and is a Social Innovation Fellow in his home of Singapore. He is the creator of the Accountants' Boot Camp process and he is the inaugural recipient of the Outstanding Contribution to the Profession award given by AccountingWeb in the United Kingdom. He remains the only non-accountant to be honored in this way.RONALD BAKER is the Founder of VeraSage Institute, author of seven bestsellingbooks, and co-host, with Ed Kless, of the VoiceAmerica.com radio show, The Soul of Enterprise: Business in the Knowledge Economy (Thesoulofenterprise.com). He is also a faculty member of the Professional Pricing Society.