Thinking Through Crisis

ISBN-13: 9780521764209 / Angielski / Twarda / 2011 / 258 str.

Amy L Fraher

Opis

This original analysis of the complex dynamics of high-risk fields offers five compelling case studies of critical incidents from initiation to crisis resolution.

Spis treści

Introduction: how teamwork is more important than technical prowess; 1. Rethinking normal accidents and human error – a new view of crisis management; 2. USS Greeneville – the downside of charismatic leadership; 3. The Hillsborough football disaster – explosive team chemistry; 4. American Airlines flight 587 – latent failures align; 5. Bristol Royal Infirmary – the price of organizational overreach; 6. US Airways flight 1549 – thinking through crisis; 7. Team resource management.