Theory and Practice in Hospitality and Tourism Research

ISBN-13: 9781138027060 / Angielski / Twarda / 2014 / 624 str.

Salleh Mohd Radzi; Mohd Faeez Saiful Bakhtiar; Zurinawati Mohi

Opis

Theory and Practice in Hospitality and Tourism Research includes 111 contributions from the 2nd International Hospitality and Tourism Conference 2014 (Penang, Malaysia, 2-4 September 2014), and covers a comprehensive range of topics, including:

- Hospitality management

- Hospitality & tourism marketing

- Tourism management

- Technology & innovation in hospitality & tourism

- Foodservice & food safety

- Gastronomy

The book will be of interest to postgraduate students, academics and professionals involved in the fields of hospitality and tourism.

Spis treści

Preface
Acknowledgements
Organizing committee

Hospitality management

The contribution of internship in developing industry relevant management competencies among hotel and tourism management students
A.H. Ahmad Ridzuan, N.C. Ahmat & A.A. Azdel

An examination of current compensation and performance appraisal practice among hotel employers in Malaysia: A preliminary study
J. Lahap, S.M. Isa, N.M. Said, K. Rose & J.M. Saber

Six Sigma as a source of service delivery improvement methodology for the Malaysian hotel sector
J. Lahap, B. O’Mahony & J. Dalrymple

Assessing employees’ performance in Integrated Service Recovery Strategies (ISRS): The role of self-efficacy
F. Farook, C. Mason & T. Nankervis

Revisit the legal duty of hoteliers towards contractual entrants and invitees in hotels
N.C. Abdullah

A snapshot of work-family conflict among hotel managers in Malaysia
M.F.S. Bakhtiar, N. Sumarjan, S. Tarmudi, S.M. Radzi & I.M. Ghazali

A preliminary study on boutique hotels in the city of Kuala Lumpur
A.S. Arifin, S.A. Jamal, A.A. Aziz & S.S. Ismail

Blue Ocean strategies in hotel industry
N.C. Ahmat, R. Abas, A.H. Ahmad-Ridzuan, S.M. Radzi & M.S.M. Zahari

Work variables, non-work variables and quality of work life: The Malaysia hotel executives’ insights
S.M. Radzi, N. Sumarjan, M.F.S. Bakhtiar & I.M. Ghazali

Knowledge strategic choices in implementing knowledge strategy: Case of Malaysian hotel industry
H. Ismail, S.M. Radzi, N. Ahmad & S.K.A. Nordin

Quality practices and quality implementation: A proposed case study in Grand Bluewave Hotel, Shah Alam
N. Sumarjan, B. Syaripuddin, S.A. Jamal, C.T. Chik & Z. Mohi

Organizational DNA and human resource practices: Its implication towards hotel performance
Z.N. Aishah, M.N. Syuhirdy, M.S.M. Zahari & S.M. Radzi

Organizational citizenship behaviors of hotel employees: The role of discretionary human resource practices and psychological contract
M.A. Hemdi, M. Hafiz, F. Mahat & N.Z. Othman

A stakeholder approach to working conditions in the tourism and hospitality sector
A. Walmsley & S.N. Partington

Strategic information system and environmental scanning practices in Malaysian hotel organizations
H.M. Said, R.A. Latif & N.K. Ishak

Structural relationships between career development learning, work integrated learning and employability: A structural equation modelling approach
H.F. Ariffin, R.P.S. Raja-Abdullah, N. Baba & S. Hashim

Hospitality and tourism marketing

An investigation of customers’ satisfaction as a mediating effect between hotel customer loyalty antecedents and behavioral loyalty
A.A. Azdel, M.F.S. Bakhtiar, M.S.Y. Kamaruddin, N.A. Ahmad & N.C. Ahmat

Impact of actual self-congruity and ideal self-congruity on experiential value and behavioral intention
J.M. Yusof, H.A. Manan, N.A.M. Kassim & N.A. Karim

Corporate sponsorship and intention to sponsor sporting events in Malaysia
S. Tarmudi, I.S. Bahar, M.F.S. Bakhtiar, S.A. Jamal, N. Othman & I.R. Razak

The time-satisfaction relationship of interpretation topics in Yehliu Geopark
C.H. Chu, Y.J. Guo, C.C. Chen, C.H. Hsu, Y.H. Wang & Y.C. Wang

Sensory marketing influence on customer lifetime value of the hotel industry
B.S. Hosseini, R. Mohd-Roslin & P. Mihanyar

Taxonomical challenges of loyalty program management in Malaysian city hotels
J. Anuar, N. Sumarjan & S.M. Radzi

The mediating effect of superior CRM capability: The impact of organizational wide implementation and training orientation on profitability
H.Y. Liu & T.B. Phung

Motivational function and online community participation towards brand commitment: A case of Grand Blue Wave Hotel, Shah Alam
N.S. Shariffuddin & N.A. Ahmad

Predictors of guest retention: Investigating the role of hotel’s corporate social responsibility activities and brand image
N.Z. Othman & M.A. Hemdi

Sponsorship leverage and its effects on brand image
A.H. Abdul-Halim, A.R. Mohamad-Mokhtar, N.A. Nordin, A.R. Ghazali, W.S. Wan-Abdul-Ghani & N.F. Mohd-Sah

Price fairness evaluation on hotel distribution channels and emotional response: A concept
W.A.N. Wan-Salman & S.M. Radzi

Consumer purchase intention towards Sharia Compliant Hotel (SCH)
N.S.N. Muhamad-Yunus, N. Abd-Razak & N.M.A. Ghani

Food blog: Examining the blog trustworthiness and purchase intention behavior
W.I. Wan-Ruzanna, A. Zaileen-Elina, A. Roslina & W.I. Wan-Mahirah

Tourism management

Why Malaysian opt out domestic holidays for trips abroad?
M. Hafiz, N. Aminuddin, M.R. Jamaluddin & M.N.I. Ismail

Exploring responsible tourism development facet
M. Hafiz, M.R. Jamaluddin, M.I. Zulkifly & N. Othman

The development of sports tourism towards residents of Langkawi Island, Malaysia
P.H. Khor, N.F.H. Ibrahim-Rasdi & K.C. Lim

Travel behavioral intention of choosing Malaysia as destination for medical tourism
A. Aziz, R. Md-Yusof, N.T. Abu-Bakar, S.N.H. Taib & M. Ayob

Cruise tourism in Malaysia: A SWOT analysis
K.L. Chong

The way youth enjoying KILIM Geopark
A. Marzuki & D. Mohamad

Tourism signatures and moderating effect of by-products in building Sarawak state destination image
A. Emaria, M.S.M. Zahari & M.Z. Nur-Adilah

International tourists revisit intention: Has it prevalence in United Arab Emirates?
J.M. Abdul-Rahim, M.S.M. Zahari, S.A. Talib & M.Z. Suhaimi

A survey of hikers’ characteristics at prominent mountains in Malaysia
S.H. Taher, S.A. Jamal & N. Sumarjan

Tourism Industry Compensation Fund (TICF) in Malaysia: Some legal and policy considerations
A.A. Hasan & N.C. Abdullah

Community-based rural tourism as a sustainable development alternative: An analysis with special reference to the community-based rural homestay programmes in Malaysia
K. Kayat, R. Ramli, M. Mat-Kasim & R. Abdul-Razak

Image formation, tourism images and tourists visit intention: Developing constructs for empirical investigation
Z. Saleki, M.S.M. Zahari & S.A. Talib

Economic values of Ulu Chepor Recreational Park, Perak: A travel cost approach
M.A.R. Abdul-Samad & S. Naim

Homestay accommodation for tourism development in Kelantan, Malaysia
M.H. Bhuiyan, A. Aman, C. Siwar, S.M. Ismail & M.F. Mohd-Jani

The influence of generic and specific features of destination attractiveness on behavioural intentions: Taman Negara National Park
P. Mihanyar, S.A. Rahman & N. Aminudin

Supply analysis in the continuity of community-based tourism
N. Aminudin, W.S.Z. Yahya & N. Sumarjan

The perspective and expectation among Singaporean tourists toward destination image of Perak
A.M.F. Wahab, M.A.A. Bashir, M.D. Darson & M.H. Zamri

Understanding the impact of cultural tourism in small town sustainable development
K.W. Awang, M.F. Ong, Y.A. Aziz & G. Jeahnichen

STEP analysis and health tourism development in Malaysia
M.R. Dzulkipli, N.A. Mohamed-Yunus & I. Zakaria

Determinants of tourist perception towards responsible tourism: A study at Malacca world heritage site
H.S. Fatin, A.S. Amirah & N.O. Khairani

Entrepreneurial knowledge and hospitality awareness of agro-tourism
Z. Siti-Hajar, M.S. Fadzilah, M. Muzzamir & A.H. Norhaslin

HR issues of Gen Y in tourism: Anticipating the future challenges
N. Aqilah-Ahmad, A.H. Jantan, D. Zawawi & M. Othman

Community-Based Tourism (CBT) industry: Operators awareness in the revenue management practices
N.A. Ahmad, A.F. Amir, S.M. Radzi, A.A. Azdel & M.S.Y. Kamaruddin

Tourists perceived destination competitiveness: A case of Langkawi Island, Malaysia
Z. Zainuddin, S.M. Radzi & M.S.M. Zahari

The role of perceived authenticity as the determinant to revisit heritage tourism destination in Penang
Z.M. Rani, N. Othman & K.N. Ahmad

The prospect of Malay cultural heritage in Melaka: A preliminary evaluation
J. Jusoh & N.F.A. Hamid

Re-visit alternative dispute resolution in resolving disputes amongst travel operators and holidaymakers in Malaysia
N.C. Abdullah

Exploring conceptual framework of tourism SMEs performance in heritage sites
M.M. Rashid, M. Jaafar, N. Dahalan & M. Khoshkam

Technology and innovation in hospitality and tourism

Social media: Credibility, popularity and its benefits towards events’ awareness
M.H. Zamri, M.D. Darson & A.M.F. Wahab

Travelers’ sharing behaviors on the internet: Case of Taiwan
P.S. Hsieh

Exploring the accessibility and content quality of the Go2homestay website
S.A. Sabaruddin, N.H. Abdullah, S.A. Jamal & S. Tarmudi

SoLoMo and online trust towards generation Y’s intention to visit boutique hotels
A.A. Ahmad, M.N.I. Ismail & S.M. Radzi

The integration of Technology Readiness (TR) and Customer Perceived Value (CPV) in tablet-based menu ordering experience
M.I. Zulkifly, M.S.M. Zahari, M. Hafiz & M.R. Jamaluddin

Perception of environmental strategies in hotels and the influence towards future behavior intention: Locals’ perspective in Malaysia
M.F.S. Bakhtiar, A.A. Azdel, M.S.Y. Kamaruddin & N.A. Ahmad

Comparative research of Pro-Environmental Behavior (PEBs) in daily life and tourism circumstances
H.J. Kim, N.J. Kim & K.M. Yoo

The mediating effect of attitude between customer responsiveness and actual usage of “Touch ‘n Go” card in foodservice outlets
S. Zurena, M.S.M. Zahari & O. Ida-Rosmini

Foodservice and food safety

Assessing plate waste in public hospital foodservice management
N.A. Zulkiply & C.T. Chik

Complaint behavior on too long waiting or service delay: Analysis based on customer genders and occupations
N. Zainol, M.A.A. Bashir, A.R. Ahmad Rozali & M.S.M. Zahari

The impact of food quality and its attributes on customers’ behavioral intention at Malay restaurants
M.A.A. Bashir, N. Zainol & A.M.F. Wahab

Health is wealth: The significance of organic/slow food in the context of Indian people
A.K. Rai

Customer perceptions on Halal food quality towards their revisit intention: A case study on Chinese Muslim restaurants
N.H. Rejab, N.R.A.N. Ruhadi, A. Arsat, J. Jamil & H. Hassan

Attributes to select casual dining restaurants: A case of customers in Klang Valley area, Malaysia
F. Ahmad, H. Ghazali & M. Othman

Customer behavioural intention: Influence of service delivery failures and perceived value in Malay restaurants
Z. Othman, M.S.M. Zahari & S.M. Radzi

Customer awareness and attitude towards restaurant grading system in Shah Alam
N.H. Mohd-Rejab, N.N. Ahmad-Jazuli, J. Jamil, A. Arsat & H. Hassan

Food temperature knowledge and practice among food handlers at school canteens
A. Ena-Arzairina, R.S. Raja-Saidah, M.D. Hayati & A.A. Saidatul-Afzan

Attracting and sustaining customers through antecedent satisfaction of dining experience
S. Ismail & M.S. Mohd-Shah

Evaluation of hygiene practices on microbiological quality of tuna sandwiches
N.A. Mahyuddin, H. Nadia & W.I. Wan-Zunairah

Consumers’ understanding and perception on the use of food premise grading system
H. Hassan, J. Jamil, A. Arsat, A.A. Saidatul-Afzan & F.S. Chang

Analysing passengers’ expectation towards KTMB railways catering
S.M.A. Azid, M. Ramli, R.P.S. Raja-Abdullah, L. Benedict-Jipiu & N. Baba

The relationship between Perceived Organizational Supports (POS) and intention to leave a job among employees of casual dining restaurants in Klang Valley area
H. Ghazali, N. Mohamad-Nashuki & M. Othman

Physicochemical changes and oxidative stability of nanostructured ginger rhizome marinated spent hen during chill storage
A. Norhidayah, A. Noriham & M. Rusop

Perceptions and current practices in bakery industries from halal perspective
S. Bachok, C.T. Chik, M.A. Ghani & M.K. Ayob

Nutrient content of menu for basic recruit training in military foodservice
A. Nurhazwani, A. Nurul-Aziah & M.R. Aikal-Liyani

Assessment of food handlers’ knowledge, attitude and practices on food hygiene in Serdang, Selangor
N.A. Mahyuddin, Z. Zainon & U.F. Ungku-Zainal-Abidin

Gastronomy

Social influence and construction of postpartum food intake among Malay women
M.S.Y. Kamaruddin, A.A. Azdel, N.A. Ahmad, M.F.S. Bakhtiar & S.A. Wahab

The influence of Malay food characteristics on customer purchase intention
J. Nur-Syuhada, M.S. Fadzilah, M.A. Khairunnisa & M. Rosmaliza

A study of food tourism: The potential for activating business in Malaysia
S.M. Hashemi & N. Hosseiniyan

Understanding and usage of Malay food terminologies among young Malay culinarians
M.A. Khairunnisa, M.S.M. Zahari, M. Rosmaliza & M.S.M. Shariff

Determinants of food heritage in Malaysia context
A.M. Ramli & M.S.M. Zahari

Does food besides tourism core products contribute to Sabah destination image?
M.Z.N. Adilah, M.S.M. Zahari & A. Emaria

Food and culture in tourism: Where does Penang Island stand?
D. Mohamad, S.I. Omar & B. Mohamed

Sociocultural factors, female students body internalization, food choices and eating patterns
M.N.A. Akbarruddin, M.S.M. Zahari & Z. Othman

The effect of displacement on indigenous tribes’ socio-culture and food practices
N.M. Shahril, M.N. Syuhirdy, M.S.M. Zahari & A.H. Hamizad

Traditional Hari Raya food: An insight from three Malay women generations
M.S.M. Sharif, M.S.M. Zahari, R. Muhammad & N.M. Nor

Social interaction among Malaysian ethnics: Its impact on food preparation and consumption
N. Ishak & M.S.M. Zahari

Relevant areas in hospitality and tourism

Assessing medical tourists’ destination choice behavior: A conceptual perspective
A.A. Suki, L. Putit, J.M. Yusof & N.R.M. Khan

Establishing Shariah-compliance hotel characteristics from a Muslim needs perspective
M.S. Nor-Zafir

Education and training as a challenge facing Small to Medium Tourism Enterprises (SMTEs) of the Eastern Cape (EC) province of South Africa (SA): An empirical study
D. Vallabh & O. Mhlanga

Service recovery and satisfaction: The moderating role of religiosity
M.H.A. Rashid & F.S. Ahmad

Postgraduate students, reading comprehension, writing skills and thesis completion
A.H. Hamizad, M.S.M. Zahari, N.M. Shahril & M.N. Shuhirdy

The influence of Arabic language communication practices by tourism operators on destination loyalty: Survey on Arab Muslim visitors
S. Wahab & M. Yusoff

Employability mismatch in hiring disabled workers in hospitality industry
M.M. Shaed, C.T. Chik, N. Sumarjan & S.A. Jamal

Finding value in a heritage landscape: The visitors’ perception study
K.B. Shuib, H. Hashim & N.K. Bahrain

Motivation towards satisfaction among international sport events volunteers
M.R. Norhidayah, M. Hairunnisa, M.A. Norafifah & N. Othman

Analyzing the ranking of security challenges of tourism development: A case study of Mazandaran Province, Iran
Z. Sharifinia

Tourist’s gender and income differences on perceptions and intentions of online information
R. Radzliyana, P.H. Khor, A.A. Azlan & K.C. Lim

A review of family influences on travel decision making
F.N. Osman, H. Hashim, H. Nezakati, S.R. Hussin, Y.A. Aziz & R.N. Raja-Yusof

Job performance and employee satisfaction at International Youth Centre, Kuala Lumpur
N.M.A. Ghani & N.S.N. Muhamad-Yunus

A conceptual review of homestay community resilience factors
A.A. Ghapar, N. Othman, S.A. Jamal & A.F. Amir

Stock market reaction to major world sporting events
F.F. Cheng & B.T.H. Hwa

Performance analysis of hospitality REIT: A case study of YTL hospitality REIT
N.N. Chuweni, S.N.M. Ali, M.N.I. Ismail & S.H. Ahmad

Author index

O autorze

Salleh Mohd Radzi, Mohd Faeez Saiful Bakhtiar, Zurinawati Mohi, Mohd Salehuddin Mohd Zahari, Norzuwana Sumarjan, C.T. Chik, Faiz Izwan Anuar