The World of Waiters

ISBN-13: 9780367027902 / Angielski / Twarda / 2018 / 158 str.

Gerald Mars; Michael Nicod

Opis

Originally published in 1984, The World of Waiters provides a close look at the area of everyday working life, focusing on the profession of waiters.

Spis treści

Acknowledgements  Preface  1. Going Native in Restaurants  2. What is Service?: Giving That Little Extra  3. The Etiquette of Service: The Expert or the Friend?  4. The Politics of Service: ‘Who Gets the Jump?’  5. The Waiter’s Formal Career: Learning to be Straight  6. The Waiter’s Informal Career: Learning to be Bent  7. Hotels: A New Classification and Its Implications  Epilogue: The Customer’s Experience of Eating Out  Glossary of Terms  Bibliography  Index

O autorze

Mars, Gerald ; Nicod, Michael