Preface viiAcknowledgments xiAbout the Author xiiiPart I IT Business Aligment 1Chapter 1 The Problem 3Chapter 2 The Solution 25Part II the People 47Chapter 3 Managing Yourself 49Chapter 4 Managing Up/Managing the IT Leader 91Chapter 5 Managing Down/ Managing the IT Department 117Chapter 6 Managing Sideways 155Part III The Process 187Chapter 7 IT Service Delivery 189Chapter 8 The IT Strategy 205Chapter 9 Information Security 229Chapter 10 Digital Business Strategy 245Part IV Technology 265Chapter 11 What Matters and What Doesn't 267Chapter 12 Sustaining an Aligned Technology Culture 277References 287Index 289
RACHEL LOCKETT has over 20 years' experience in Information Technology Leadership/Management. Her professional focus is on helping organizational leaders align IT and business operations. She is the Chief Information Officer at Pohlad Companies and the recipient of the 2020 Twin Cities Enterprise CIO of the Year Award.