Contents: Organizational Learning Process - Internal Competition and Conflict - Sales Force Management in Japan - Research Design and Methodology - Types of Internal Competition and Knowledge Creation: The Case of ORIX Corporation - Customer-Oriented Internal Competition: The Case of Japan Computer - Internal Competition and Knowledge Creation: Quantitative Analysis.
The Author: Makoto Matsuo is an Associate Professor of Management in the Graduate School of Business at Otaru University of Commerce, Japan. He received his Ph.D. in Management Learning from the University of Lancaster. His research interests include the cognitive approach on expertise, organizational learning, and organizational innovation. His European Journal of Marketing article was selected as the most 'Outstanding Paper' in the 2002 volume.