The Role of Communication in Business Transactions and Relationships

ISBN-13: 9783631549711 / Angielski / Miękka / 2007 / 462 str.

Michael B. Hinner

Spis treści

Contents: Michael B. Hinner: General Introduction: Some Thoughts on Perceiving Business Transactions and Relationships - Charles R. Berger: Transparent and Opaque Communication: Coping with Uncertainty in Message Production and Processing - Edward T. Hall: Beyond Culture: Context and Meaning - Peter Bull: What Is Skilled Interpersonal Communication - Arthur B. VanGundy: The Care and Framing of Strategic Innovation Challenges - Timothy G. Plax/Louis F. Cecchi: Manager Decisions Based on Communication Facilitated in Focus Groups - Debbie D. DuFrene/Carol Lehman: The Role of Communication in Work Team Success - Angela Trethewey/Steve Corman: Anticipating K-Commerce: E-Commerce, Knowledge Management, and Organizational Communication - Theodore A. Avtgis/Andrew S. Rancer: The Theory of Independent-Mindedness: An Organizational Theory for Individualistic Cultures - Sarah J. Tracy: Becoming a Character for Commerce: Emotion Labor, Self-Subordination, and Discursive Construction of Identity in a Total Institution - Yasmin Gopal/Srinivas Melkote: New Work Paradigms? Implications for Communication and Coordination in Cross Cultural Virtual Teams - Radhika Gajjala: Shifting Frames: Race, Ethnicity, and Intercultural Communication in Online Social Networking and Virtual Work - Jensen Chung/Guo-Ming Chen: The Relationship between Cultural Context and Electronic-Mail Usage - Marco Yzer/Martin Fishbein/Joseph N. Cappella: Using Behavioral Theory to Investigate Routes to Persuasion for Segmented Groups: A Case Study of Adolescent Drug Use - Joseph Turow: Audience Construction and Culture Production: Marketing Surveillance in the Digital Age - Oscar H. Gandy, Jr./Zhan Li: Framing Comparative Risk: A Preliminary Analysis - Dirk Gibson: The Product Recall Blame Game: Public Relations Solutions for Product Recall Failures - Hui Zhang/Mei Zhong: Dynamics between Good Relation and Halo Effect in Crisis Management - Barbara Mueller: Ethics and Beyond: Corporate Social Responsibility and Doing Business in the Global Marketplace - Joseph Woelfel/N. J. Stoyanoff: The Galileo System: A Rational Alternative to the Dominant Paradigm for Social Science Research.

O autorze

The Editor: Michael B. Hinner was born in Germany and grew up in the USA where he studied Anthropology, Comparative Studies, English, German, History, and Linguistics at the State University of New York at Stony Brook and Law at St. John's University, School of Law. He teaches Business English, Business Communication, and Intercultural Communication at the TU Bergakademie Freiberg and Dresden International University.