The Retail Value Chain: How to Gain Competitive Advantage Through Efficient Consumer Response (ECR) Strategies

ISBN-13: 9780749454562 / Angielski / Twarda / 2008 / 384 str.

Sami Finne; Hanna Sivonen

Opis

The Retail Value Chain analyzes the changes in the retail industry such as internationalization and consolidation and looks at the strategic options open to companies. It covers retail structures, efficient consumer response, partnerships in retail value chains, demand management, store operations, IT trends, loyalty programs, shopper information sharing and more.In addition to providing useful insights into why retail operates the way it does, The Retail Value Chain describes the key concepts of Efficient Consumer Response (ECR) and provides several illustrative cases to demonstrate the results. As such, it is essential reading for both retail practitioners and students of retail and channel marketing.

Spis treści

• • Chapter - 00: Introduction;
  • Chapter - 01: Change drivers in the retail value chain;
  • Chapter - 02: Retail formats;
  • Chapter - 03: Collaboration in the retail value chain;
  • Chapter - 04: Demand management;
  • Chapter - 05: Store operations;
  • Chapter - 06: Information technology trends in the retail value chain;
  • Chapter - 07: Loyalty programmes and shopper information sharing;
  • Chapter - 08: The future

O autorze

Sami Finne is a principal consultant and the sector leader for the Retail & Consumer Products sector in Capgemini Consulting Finland, a member of the leadership team and Sales Director of Capgemini Consulting Finland. His focus areas include retail strategy and concept development, customer loyalty management, manufacturer-retailer collaboration models, organisation design and shopper analytics. He is also a well known speaker in top management seminars and conferences, and a visiting lecturer in several academic institutions, including Helsinki School of Economics and Helsinki University. Hanna Sivonen is Senior Consultant in the Marketing, Sales and Service Transformation team of Capgemini Finland. She has extensive experience in projects for retail and consumer product companies, including category management, shopper analytics, shop-in-shop development, promotion management, marketing effectiveness and customer loyalty. Hanna has also carried out several strategic studies of global retail trends for leading Finnish retailers.