The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization

ISBN-13: 9780470556856 / Angielski / Twarda / 2010 / 272 str.

Pascal Dennis

Opis

Winner of the Shingo Prize for Excellence in Quality Improvement -From the Shingo judges: This work has an extremely widespread application as the tools, techniques, and methods described are at a level that achieves the goals of Lean and operational excellence without tying them down to a specific industry or work stream. The book provides practical knowledge for lean champions, managers, and executives driving toward operational excellence enterprise-wide. The story format, and the presentation of this material was excellent, and the avoidance of lean and operational excellence jargon gives the book a wide appeal...it is a pleasure to read. The Sequel to the Influential "Lean" Business Novel Andy & Me The Remedy is a compelling a business fable that shows how Lean quality improvement business practices--traditionally associated with manufacturing--can dramatically improve the service areas of your business-including design, engineering, sales, marketing and all processes in between. Written by Pascal Dennis, a leading Lean consultant, the story follows Tom Pappas and Rachel Armstrong, senior leaders at a desperate automotive company as they try to implement a Lean management system across an entire platform, the Chloe, a breakthrough "green" car. The future of the company is at stake. Can Tom and Rachel, supported by Andy Saito, a retired, reclusive Toyota executive, regain the trust and respect of the customer? Can a venerable but dying company implement Lean practices to every part of their business and learn a new, more effective way of managing?

• Shows you how to use the Lean quality improvement method to fix not just a manufacturing system, but an entire company, including management, design, marketing, and supply chain
• Written by Pascal Dennis, author of four books on Lean practices and winner of the coveted Shingo Prize for outstanding research contributing to operational excellence
• Originally developed by Toyota, the Lean approach to quality improvement has gained a worldwide following and helped turn around enumerable struggling businesses

Spis treści

Acknowledgments.

About the Author.

Preface.

1 Motor City Sadness.

Overview of Lean fundamentals.

How Lean looks different in white–collar environments vs. the factory.

Waste in health care and the restaurant business.

2 Lotus Land.

The nature of big companies.

Big Company Disease.

Obstacles to transforming big companies.

Role of the Shusa.

3 What Have I Learned?

Lean fundamentals.

Lean thinking core mental models.

Waste in business processes.

Introduction to problem solving.

Nature of transformation.

4 How Will We Change Their Thinking?

Reflections on how to deepen and extend mental models.

The nature of value and waste in knowledge work.

Grasping the situation by going to see for yourself.

Basics of system thinking.

5 Focus and Alignment When You′re a Jet, You′re a Jet.

Fundamentals of strategy deployment.

Defining True North, our strategic and philosophical objective.

How strategy making actually works in organizations.

How the New York Jets might apply strategy deployment.

6 Cluing into Chloe.

Politics in large organizations.

Creating a shared vision.

Strategy deployment in action.

Deploying targets and tactics through Catchball.

7 A Trip to Boston to Dispel the Fog.

Role of the leader.

The Water Ring model.

How complex systems fail and succeed.

The Four Rules—Standards, Connections, Pathways, Improvement.

The Remedy to Big Company Disease.

8 Marketing Leaning Out the Mad Men.

Marketing basics.

Mental models in marketing.

Waste and value in marketing.

Yamazume.

Takt, flow, and pull in Marketing.

Expected, Specified, and Delightful Value.

9 Design and Engineering Making Knowledge Flow.

Mental models in Design.

Value and waste in Design and Engineering.

Production physics implications for Design.

Small batch learning.

Takt, flow, and pull in Design.

Set–based concurrent engineering.

10 Nick Papas Falls into the Abyss.

Mental models in health care.

Value and waste in health care.

Lean fundamentals in health care.

Our health–care mess root cause and countermeasures.

The Four Capabilities.

The Remedy to Big Company Disease reprise.

11 My Beautiful Mind Leaning Out Our Supply Chain.

Mental models in supply chain.

The Nash equilibrium.

The importance of information flow.

The Groundhog Day Effect.

The Bullwhip Effect causes and countermeasures.

What is heijunka?

Process and system kaizen.

12 Dealers, Spielers, and Concealers.

Mental models in retail.

Principles of lean provision.

Provision/consumption maps.

Politics in large organizations.

Financial aspects of Lean.

Possible effects of standard cost accounting.

Lean in Human Resources.

13 Scylla and Charybdis.

Politics in large organizations.

14 Be My Phenomena.

Nature of transformation.

Ethics.

The cardinal virtues.

Lean leadership.

Glossary.

References. 

O autorze

Pascal Dennis is the President of Lean Pathways Inc., a successful international consultancy, and the author of three previous books on Lean management, all of which have won the coveted Shingo Prize for outstanding research in the field of operational excellence. His clients include Fortune 500 companies like Kimberly– Clark, Lockheed Martin, and Magna International, as well as leading health care, construction, and financial services firms. Dennis learned the Toyota Business System in leadership positions at Toyota Cambridge, one of Toyota′s best plants, and has worked with leading Toyota senseis in North America and Japan.

Blurb

Praise for The Remedy

"Lean manufacturing has become a common focus, but its application in other functions like marketing, R&D, and finance has been problematic. The Remedy is teaching us how to cure Big Company Disease by applying Lean across our entire company."
Dave Faddis, Senior Executive, Kimberly–Clark Corporation

"This is a great addition to the literature and is a quick and engaging read. Pascal uses his deep experience implementing Lean concepts in the workplace, his natural writing skills, and great visuals to bring the story to life and educate us along the way."
Jeffrey K. Liker, Professor, University of Michigan,and author of The Toyota Way

"The Remedy utilizes storytelling to connect Lean theory with practical application not only at the functional level, but across the barriers of a complex organization. A must–have reference book for all leaders."
Tom Melsen, Vice President, Personal Care Product Supply, Kimberly–Clark Corporation

"Pascal′s ability to translate the challenges of real–world Lean transformations into the written word is uncanny. Building off his previous Lean stories, Getting the Right Things Done and Andy & Me, Pascal gives us all a story we can relate to: how do we ′Lean out′ enterprise business systems? This work is much more difficult than Leaning out factory–type activity, but the rewards are commensurate with the level of difficulty."
Allen Vyce, Director, F–35 Change Integration, Lockheed Martin Aeronautics

"Pascal has done a masterful job of highlighting one of the most pressing problemsfacing businesses today effective application of Lean principles to the ′office floor.′"
Dave Brule, Sr., President and CEO, Northern Star Industries, Inc.

"In The Remedy, once again Pascal has managed to incorporate great principles into an interesting story. The Implementation Checklist and Study Questions at the end of each chapter are great learning tools."
Steve Pontbriand, Executive VP and COO, Northern Star Industries, Inc.

"Pascal has a rare ability to boil down complex subjects to their simplest form. Here, he really puts perspective on leadership′s role in a Lean organization, and the ′water ring model′ is a great image for guiding leaders′ behavior."
Jamie Speaker, Co–President, J.W. Speaker Corporation