ISBN-13: 9781495227738 / Angielski / Miękka / 2014 / 134 str.
Foreword by Lt. General (Ret.) Pagonis. An Operational Excellence book disguised as a novel, The Real Goal, tells the story of a fictitious third party logistics company whose newest manager, Frankie, is thrust into a very real life-like scenario - boss from hell (Duke), customer complaints (Reuben), personnel problems (Tim et al) and a safety tragedy (Arturo).