ISBN-13: 9781496019288 / Angielski / Miękka / 2014 / 48 str.
This book is for anyone interested in outsourcing telemarketing activity to a 3rd party. It demonstrates the key points at which projects fail or succeed and provides best practive to maximise performance. This book is not a guide to "telemarketing." It is a guide to selecting and managing an outsourced vendor.