The Practical Library Trainer

ISBN-13: 9780789022684 / Angielski / Miękka / 2004 / 140 str.

Bruce E. Massis

Opis

Examines the concept of the library as a learning place for patrons and staff, offering a comprehensive view of training from an administator's perspective. Addresses the essential issues of how to develop a strong program of continuous instruction, including customer service, reporting, recruitment, and retention of staff.

Spis treści

• Acknowledgments
  
• Introduction
  
• Chapter 1. Preparing the Library for a Staff Training Program
  
• Types of Staff Training
  
• The Role of a Training Administrator (TA)
  
• Establishing a Funding Level
  
• Checklist for Sustainability of a Library Staff Training Program
  
• Chapter 2. Recruitment and Retention of Library Staff: Can These Issues Benefit from a Staff Training Program?
  
• Recruitment
  
• Retention
  
• Competency Development
  
• Chapter 3. Suggestions for a Comprehensive Training Program for Library Staff
  
• Components
  
• Budget Issues
  
• Program Evaluation
  
• Dissemination
  
• Sustainability
  
• Chapter 4. The Workplace As Learning Place
  
• Steps in Creating an Integrated Learning Environment
  
• “Blended Learning” to Keep the Staff Engaged
  
• What Are the Latest Trends?
  
• Chapter 5. Train the Trainer: The In-House Training Opportunity
  
• Training Programs
  
• Engaging the Learner
  
• Chapter 6. The Conference As a Continuing Education Opportunity
  
• Reasons to Attend a Conference or Seminar
  
• Planning for the Conference
  
• Selected Conferences
  
• Receiving Continuing Education Credit
  
• Chapter 7. The ROI Report and E-Training
  
• Measuring the Benefits of E-Training
  
• What is ROI?
  
• Two Suggested Examples of the ROI Formula
  
• Practical Elements for Calculating ROI
  
• Chapter 8. Is the Library Continuing Education Program Working? Evaluating the Training Program
  
• Why a Questionnaire?
  
• ASTD Evaluation Tools
  
• Failures of Evaluation
  
• Key Questions to Ask
  
• Chapter 9. Library Training: A Future Perspective
  
• Overcoming Resistance to Training
  
• Elements in Planning the Library for the Future
  
• Retaining the Library Staff for the Future
  
• The Future of Training Library Staff
  
• Chapter 10. Delivering Blended Learning to Library Staff in Southeast Florida: A Case Study
  
• Southeast Florida Library Information Network (SEFLIN)
  
• A Scalable Program
  
• Why Blended Learning?
  
• Web-Based Learning
  
• Instructor-Led E-Learning
  
• Teleconferences
  
• Compressed Video
  
• Streaming Media
  
• Classroom-Based Technology-Assisted Formats
  
• The Future of Technology-Based Training
  
• Appendix A. ROI Courses Offered at U.S. Business Schools
  
• Appendix B. Train-the-Trainer Degrees, Certificates, Workshops, and Courses
  
• Appendix C. Staff Training Outcomes Survey Questionnaire
  
• Template 1
  
• Template 2
  
• Appendix D. A Sample User Survey for Online Learning
  
• Appendix E. A Sample Needs Assessment Survey for Blended Learning
  
• Notes
  
• Selected Training Bibliographies
  
• Leadership Development
  
• Training Budgets
  
• Value of Training
  
• Linking Training to Your Library’s Mission and Vision
  
• Starting a Training Program
  
• ROI
  
• Additional Selected Bibliography on ROI
  
• Recruitment and Retention Issues
  
• Train the Trainer
  
• Selected Annotated Bibliography of Donald L. Kirkpatrick’s Published Works
  
• Index
  
• Reference Notes Included

O autorze

Ruth C Carter