The Power of Feedback: Giving, Seeking, and Using Feedback for Performance Improvement

ISBN-13: 9781848725478 / Angielski / Twarda / 2014 / 226 str.

Manuel London

Opis

This follow up to the 2003 edition of Job Feedback by Manuel London is updated to cover new research in the area of organizational management. This edition bridges a gap in research that now covers cultural responses to employer feedback, feedback through electronic communications, and how technology has changed the way teams work in organizations. The Power of Feedback includes examples of feedback from friends, family, colleagues, and volunteers in non-profit organizations. In this new book, both employers and employees will learn to view feedback as a positive tool for improving performance, motivation, and interpersonal relationships. Managers, human resource professionals, and students who will one day oversee teams will benefit from the research and advice found in The Power of Feedback.

Spis treści

Section I: How People See Themselves and Others 1. Introduction: The Power and Challenge of Feedback 2. How and Why Feedback Work 3. How People Evaluate Themselves 4. Understanding Giving, Seeking, and Using Feedback 5. The Source’s Perspective Section II: Sources of Feedback Information and Support 6. Performance Appraisal Methods 7. 360 Degree Feedback 8. Assessment Centers and Simulations 9. Being a Developer and Coach Section III: Expanding the Power of Feedback 10. Feedback Across the Globe 11. Feedback in Team 12. Technology and Feedback 13. Becoming a Feedback-Oriented Continuous Learner

O autorze

Manuel London is Dean of the College of Business at the State University of New York at Stony Brook. He is also Director of the Center for Human Resource Management at Stony Brook. He received his PhD in industrial and organizational psychology from the Ohio State University and taught for three years at the Business Schoolof the University of Illinois in Champaign-Urbana. He moved to Stony Brook in 1989. His research interests are in employee management and development, including career motivation, performance evaluation, feedback, and training.