Annexe ACommunication and relationship management skills1 Theories and models of communication2 Approaches to effective communication3 Interpersonal skills and therapeutic relationship skills4 Working in a team5 Listening actively6 Information gathering7 Escalating concerns8 Written communication9 Addressing compliments and complaintsAnnexe BProceduresUnit 1 Procedures to enable effective monitoring of a person's condition10 Vital signs11 Venepuncture12 ECG recording13 Blood glucose assessment14 Specimen collection15 Recognising and escalating signs of all forms abuse16 Recognising and escalating signs of self-harm and/or suicidal ideation17 Basic mental health first aid18 Basic first aidUnit 2 Procedures for provision of person-centred nursing care19 Pain20 Promoting comfort in bed21 Maintaining privacy and dignity22 Promoting sleepUnit 3 Provide care and support with hygiene and the maintenance of skin integrity23 Re-assessment of skin24 Supporting a person's skin integrity25 Reassessment of hygiene status supporting a person's hygiene needs26 Providing oral and dental care27 Providing eye care28 Providing nail care29 Monitoring of wounds and providing wound careUnit 4 Provide support with nutrition and hydration30 Using nutritional assessment tools31 Assisting people with feeding and drinking32 Fluid balanceUnit 5 Provide support with maintaining bladder and bowel health33 Observing and monitoring urinary and bowel continence34 Recognising bladder and bowel patterns35 Care and management of people with urinary catheters36 Assisting with toileting and choosing and using appropriate continence productsUnit 6 Provide support with mobility and safety37 Risk assessment tools associated with mobility and falls38 Using a range of moving and handling techniques, aids and equipmentUnit 7 Provide support with respiratory care39 Managing the administration of oxygen40 Measuring respiratory status41 Using nasal and oral suctioning techniques42 Managing inhalation, humidifier and nebulizer devicesUnit 8 Preventing and managing infection43 Recognising and responding rapidly to potential infection risk44 Using aseptic non-touch technique45 Using appropriate Personal Protective Equipment46 Implementing isolation procedures47 Using hand hygiene techniques48 Decontaminating equipment and the environment49 Safely handling waste, laundry and sharpsUnit 9 Meeting needs for care and support at the end of life50 Recognising responding to the needs of those at the end of their lives51 Review of care of those people and their families at the end of their lives52 Providing care for the deceasedUnit 10 Procedural competencies for administering medicine safely53 Reviewing a person's ability to administer their own medicines54 Undertaking accurate drug calculations55 Accountability in ensuring the safe administration of medicine56 Administering medicines57 Managing the effectiveness of symptom relief medications58 Recognising and responding to adverse effects of medications59 Storage, transportation and disposal of medicinal products
Ian Peate, OBE FRCN is Principal, School of Health Studies, Gibraltar; Visiting Professor of Nursing, St George's University of London and Kingston University London; Visiting Professor, Northumbria University; Visiting Senior Clinical Fellow, University of Hertfordshire, and Editor-in-Chief of the British Journal of Nursing.