ISBN-13: 9780814400395 / Angielski / Miękka / 2007 / 382 str.
This reference supplies a timesaving course in basic skills with state-of-the-art chapters on how to work with peers, superiors, subordinates, and customers in a complex and diverse workplace. The books 43 topics include assertiveness, corporate responsibility, interviewing, running effective meetings, motivation, performance appraisals, quality, and time management.