Introduction xv1 When Leaders Are at Their Best 1The Five Practices of Exemplary LeadershipThe Five Practices Make a DifferenceLeadership Is a RelationshipPutting It All Together: Credibility Is the FoundationPractice 1 Model The Way 292 Clarify Values 31Find Your VoiceAffirm Shared Values3 Set the Example 59Live the Shared ValuesTeach Others to Model the ValuesPractice 2 Inspire A Shared Vision 854 Envision the Future 87Imagine the PossibilitiesIdentify a Common Purpose5 Enlist Others 111Appeal to Common IdealsAnimate the VisionPractice 3 Challenge The Process 1376 Search for Opportunities 139Seize the InitiativeExercise Outsight7 Experiment and Take Risks 165Generate Small WinsLearn from ExperiencePractice 4 Enable Others To Act 1918 Foster Collaboration 193Create a Climate of TrustFacilitate Relationships9 Strengthen Others219Enhance Self-DeterminationDevelop Competence and ConfidencePractice 5 Encourage The Heart24710 Recognize Contributions249Expect the BestPersonalize Recognition11 Celebrate the Values and Victories275Create a Spirit of CommunityBe Personally Involved12 Treat Challenge as an Opportunity 303Your Leadership MattersLiberate the Leader Within EveryoneEveryone Can Learn to LeadBecome Your Best SelfYou Won't Always Get It RightMake Becoming a Better Leader a Daily HabitRemember the Secret to Success in LifeEndnotes 325Acknowledgments367About the Authors 371Index375
JAMES KOUZES is a fellow at the Doerr Institute for New Leaders at Rice University and formerly the Dean's Executive Fellow of Leadership, Leavey School of Business at Santa Clara University.BARRY POSNER holds the Michael J. Accolti, S.J., Chair at Santa Clara University and is Professor of Leadership with the Leavey School of Business. He is Chair of the Department of Management and Entrepreneurship and previously served as Associate Dean for Graduate Programs, as well as Executive Education, and as Dean of the Leavey School.