The Language of Patient Feedback: A Corpus Linguistic Study of Online Health Communication

ISBN-13: 9781032338484 / Angielski / Miękka / 2022 / 260 str.

Paul Baker; Gavin Brookes; Craig Evans

Opis

This book is the first to provide a linguistic analysis of health communication through corpus linguistics. Offering a unique insight into a diverse range of issues related to health care, this book is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communciation.<

Spis treści

List of figures

List of tables

Acknowledgements

1. Introduction: The NHS, patient feedback and corpus linguistics
2. What seems to be the trouble?: Identifying key areas of patient concern
3. On a scale of 1 to 5…: Comparing the rating scale with written feedback
4. Rude receptionists, dismissive doctors and lovely nurses: Comparing NHS providers and staff
5. I have been a patient with this surgery all my life: Age and evaluation
6. Real men don’t feel pain: Language and gendered expectations
7. Your feedback is important to us: Staff replies to patient feedback
8. Conclusion: The health of the NHS

References

Index

O autorze

Paul Baker is Professor of English Language at the Department of Linguistics and English Language, Lancaster University, where he is also a member of the ESRC Centre for Corpus Approaches to Social Science (CASS). He has written 16 books and is also commissioning editor of the journal Corpora (EUP).

Gavin Brookes is Senior Research Associate in the ESRC Centre for Corpus Approaches to Social Science (CASS) in the Department of Linguistics and English Language at Lancaster University. His research interests include corpus linguistics, (critical) discourse studies, multimodality and health communication.

Craig Evans is a student in the ESRC Centre for Corpus Approaches to Social Science (CASS) in the Department of Linguistics and English Language at Lancaster University, where he is currently working on his PhD studying NHS patient feedback and staff responses using a corpus-based approach to discourse analysis. His interests include discourse and identity, social care and health communication.