The Human Touch: Personal skills for professional success

ISBN-13: 9781906124915 / Angielski / Miękka / 2012 / 256 str.

Philippa Thomas;Debra Paul;James Cadle

Opis

All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.