The Human Side of Reference and Information Services in Academic Libraries: Adding Value in the Digital World

ISBN-13: 9781843342571 / Angielski / Miękka / 2007 / 160 str.

Lesley S. J. Farmer

Opis

This book examines the questions: how academic libraries provide value-added reference and information services in the digital age. It provides best practices from a global perspective. The book starts by looking at the information needs and info-seeking behaviours of university students and faculty. Then it examines the use cycle: consumer, instruction, and producer. It examines the resource cycle: collection development, instructor, maintenance. What are the essential elements of reference: orientation, instruction, collaborative planning, products?

• Focuses on information needs and information-seeking behaviours of academic library stakeholders (faculty, students, community)
• Focuses on technologies: impact on reference and information services (selection, access, interaction, instruction, administration), focusing on the human issues
• Emphasizes collaborative aspects of reference/info services (with faculty for program/course instruction, with computer services for digital integration, with other libraries for resource

Spis treści

Technology impact on information needs and behaviours of the academic community; Technology impact on reference and information services staffing; Technology impact on reference resources; Technology impact on packaging reference and information; Technology impact on physical access to reference and information services; Technology impact on intellectual access for reference and information services; Technology impact on evaluating reference and information services.