The Hidden Tier of Social Services: Frontline Workers' Provision of Informal Resources in the Public, Nonprofit, and Private Sectors

ISBN-13: 9781009101370 / Angielski / Miękka / 2022 / 75 str.

Israel) Lavee Einat (University of Haifa

Opis

Frontline workers provide a large range of informal resources to clients, influenced by particular role perceptions that vary by sector.

Spis treści

1. Introduction; 2. Discretion on the frontline in context; 3. General design for exploring the hidden tier of frontline service delivery: Qualitative method; 4. The provision of informal resources in the public sector; 5. Provision of informal resources: Sector comparison; 6. Implications of informal resources: Costs for workers; 7. Conclusions: Challenges in the contemporary provision of social services.