The Guidebook for Performance Improvement: Working with Individuals and Organizations

ISBN-13: 9780787903534 / Angielski / Twarda / 1996 / 660 str.

R. Kaufman; Roger Kaufman; Sivasailam Thiagarajan

Opis

The ultimate resource for improvement and planning This treasure trove of information gives you expert direction for helping your organization and its employees improve performance. Unlike most resources on organizational improvement that consider only the micro- (individual) and macro- (organization) levels, this guide incorporates the mega- (customer/client) level in planning success.Among the many leading contributors to this volume are:
* Dale M. Brethower
* Diane Dormant
* Judith Hale
* Roger Kaufman
* Danny G. Langdon
* Bette Madson
* Ann W. Parkman
* Sivasailam -Thiagi- Thiagarajan
* Odin Westgaard
* Jack Zigon . . . and many more
You'll learn vital performance improvement steps including:
* Defining objectives and ensuring that they are useful
* Determining what results to achieve
* Designing and implementing interventions, programs, and activities that will achieve results
* Planning appropriate evaluation efforts . . . and much more
The Guidebook for Performance Improvement draws on all the current improvement approaches--quality, reengineering, job-task analysis, reward programs, and others--synthesizes those ideas, and offers you a wide range of success strategies to maximize workplace performance. A desk reference like no other, this book gives you cutting-edge tips and techniques for achieving organizational breakthroughs.Selected Contents: --The Origins and Critical Attributes of Human Performance Technology
* Research and Development Origins of Performance Systems
* Social Responsibility
* --A Strategic-Planning Framework: Mega Planning
* Preparing Performance Indicators and Objectives
* Needs-Assessment Basics
* Business-Unit Performance Analysis and Development
* Organizational Mapping
* Job-Task Analysis
* --The Hierarchy of Interventions
* Applications of Total Quality Concepts to Organizational Effectiveness
* Developing Front-line Employees: A New Challenge for Achieving Organizational Effectiveness
* Job Aids
* Recruitment and Turnover
* Accountability for Staff Turnover
* Performance Management
* Program Management: Its Relationship to the Project
* Rewards and Performance Incentives
* Developing Test and Assessment Items
* Quality Management/Continuous Improvement
* Performance Appraisal

Spis treści

Introduction: The Changing Realities of Human and Organizational Performance Improvement.

ORIGINS.

The Origins and Critical Attributes of Human Performance Technology.

Research and Development Origins of Performance Systems.

Social Responsibility.

DIRECTION FINDING AND GOAL SETTING.

A Strategic–Planning Framework: Mega Planning.

Preparing Performance Indicators and Objectives.

Needs–Assessment Basics.

A Systems Schema.

ANALYSIS.

Business–Unit Performance Analysis and Development.

Organizational Mapping.

Job–Task Analysis.

DESIGN AND DEVELOPMENT.

The Hierarchy of Interventions.

Applications of Total Quality Concepts to Organizational Effectiveness.

Developing Front–line Employees: A New Challenge for Achieving Organizational Effectiveness.

Job Aids.

Organizational Development for Human Performance Technologists.

IMPLEMENTATION.

Personnel Selection and Assignment.

Recruitment and Turnover.

Accountability for Staff Turnover.

Performance Management.

Program Management: Its Relationship to the Project.

Rewards and Performance Incentives.

Planning Change: Past, Present, Future.

Integrating People, Planning, and Change.

Performance Improvement in Developing Countries.

EVALUATION.

Evaluation: Seven Dimensions, Six Steps, Five Phases, and Four Guidelines.

Performance Is Easy to Monitor and Hard to Measure.

Developing Test and Assessment Items.

Quality Management/Continuous Improvement.

Performance Appraisal.

List of Contributors.

Index.

Blurb

The only practical guide to performance improvement that regards customer satisfaction as the ultimate goal! This book combines all the current improvement approaches into one comprehensive, holistic approach that can be successfully applied to individuals and organizations alike.