The Feedback Trap

ISBN-13: 9783565212316 / Angielski / Miękka / 104 str.

Karen Low

Opis

The "Feedback Sandwich" (compliment, critique, compliment) is a staple of management training. It is also, according to HR consultant Karen Low, a disaster for the human brain. In "The Feedback Trap," Low combines neuroscience with business data to show that unsolicited critical feedback triggers the same neural response as a physical threat, causing the recipient to shut down and learn nothing.Low critiques the corporate obsession with "radical candor" when it lacks psychological safety. She argues that most feedback is actually the giver projecting their own preferences, not an objective truth ("The Idiosyncratic Rater Effect").Instead of the annual performance review, Low proposes a model of "Attention and Partnership." She teaches leaders how to help employees find their own solutions through coaching questions rather than prescriptive advice. This book is a guide to moving from a culture of judgment to a culture of development.

Criticism doesn't improve performance; it triggers defense. Why traditional feedback is broken and the science of how we actually learn.