The Exchange: A Bold and Proven Approach to Resolving Workplace Conflict

ISBN-13: 9781138463554 / Angielski / Twarda / 2019 / 138 str.

Steven Dinkin

Opis

This book introduces a process called The Exchange that will make ones job easier. It is about the kinds of conflicts that drive a manager or supervisor crazy. The book is intended for the designated problem solvers, whether official or unofficial.

Spis treści

The Authors -- Acknowledgments -- Chapter 1 A Different Approach to Resolving Workplace Disputes -- Chapter 2 How The Exchange Works: A Case Study -- Chapter 3 Getting Ready -- Chapter 4 Holding Private Meetings -- Chapter 5 Developing an Issue List -- Chapter 6 Stage III: Conducting the Joint Meeting -- Chapter 7 Problem Solving: Building a Solution Together -- Chapter 8 Culture, Diversity, and Other Things That Matter -- Chapter 9 Making the Most of The Exchange in Your Organization -- Chapter 10 Using The Exchange with the People and Organizations You Serve -- Chapter 11 About The Exchange and Its Creators.

O autorze

Dinkin, Steven