The Emotionally Intelligent Nurse Leader

ISBN-13: 9780787959883 / Angielski / Miękka / 2004 / 328 str.

Mae Taylor Moss

Opis

The Emotionally Intelligent Nurse Leader offers nurse managers, health care leaders, and emerging leaders a useful guide for identifying, using, and regulating their emotions (emotional intelligence). As the author clearly demonstrates, harnessing the power of emotional intelligence can transform the work environment and the nursing profession as a whole. This important resource combines a strong theoretical base with illustrative case examples and practical insights. Every day, nurse leaders must resolve conflict, form alliances, and coach others in a complicated health care environment. Each chapter in this book is designed to help these professionals identify, understand, and hone the skills of emotional intelligence--skills that will bolster the nurse professional's ability to lead effectively. The Emotionally Intelligent Nurse Leader explores how to invent an emotionally sensitive workplace culture, upend the hierarchy--making leaders more responsive and line employees more responsible--and visualize and create an emotionally intelligent workplace.

Spis treści

Preface ix

About the Author xi

Introduction xiii

PART ONE: Understanding Emotional Intelligence

1. An Age–Old, New Kind of Nursing Intelligence 3

2. Emotions in a Techno–Illogical Age 20

3. Emotional Intelligence and Leadership 42

PART TWO: Intelligently Creating, Sharing a Vision, and Setting an Example

4. Leaders Who Create 69

5. Leaders Who Share a Vision 93

6. Leaders Who Set an Example 119

PART THREE: Intelligent Transfer of Information

7. Downloading: Honing Emotional Intelligence 141

8. Uploading: Coaching Emotional Intelligence 163

9. Weathering a Crash: Conflict Resolution in the Health Care Environment 184

PART FOUR: Changing the Culture of Nursing and the Organization

10. Shaping the Work Environment and Culture 215

11. Rebuilding and Upending the Hierarchical Pyramid 238

12. The Future of Emotional Intelligence for Nursing Leadership 262

References 279

Name Index 299

Subject Index 307

O autorze

Mae Taylor Moss, RN, MSN, DHA, FAAN, is vice president of operations at Accordant Health Services, a disease management organization based in Greensboro, North Carolina. She has consulted internationally and written numerous publications on leadership in health care.