The Drama-Free Workplace: How You Can Prevent Unconscious Bias, Sexual Harassment, Ethics Lapses, and Inspire a Healthy Culture

ISBN-13: 9781119546429 / Angielski / Twarda / 2019 / 272 str.

Patti Perez

Spis treści

Foreword xvAcknowledgments xviiAbout the Author xxiIntroduction xxiiiPart I Diagnosis Drama: What You Can Do to Identify, Prevent, and Fix Workplace Drama 1Chapter 1 How to Blow Up an Organization (and Rise from the Ashes) 3#WorkplaceDrama: Identifying Problematic Behavior 4Root Causes of Workplace Drama 6Legal Compliance: Friend or Foe? 11The #1 Culture Problem in Organizations: A Lack of Authenticity 13The Courage to Be Different (and Therefore Effective): Focus on the Good 16Chapter 2 Why Is Sexual Harassment Still a Thing and What We Must Do to Fix It 17The Road to #MeToo 18Are We All on the Same Page? Key Legal Definitions and Clarifications 20Leading Predictors of Workplace Sexual Harassment 28Other Factors That Contribute to Sexual Harassment 34Sexual Harassment: The Cure 39Chapter 3 Diversity, Inclusion, and Belonging . . . Not Just PC BS 45Unconscious Bias Explained 46D, I, & B . . . What's the Difference (and Why Does it Matter)? 53Best Practices and Emerging Trends for Creating, Executing, and Selling Your Initiative 56Chapter 4 Ethics Lapses: They're More Common Than You Think 69Where Ethics Lapses Begin 69Leading Causes and Warning Signs of Unethical Behavior at the Corporate Level 70Best Prevention Techniques 76Part II "Hiking" to the Top of the Healthy Workplace Culture Pyramid 81Chapter 5 Reaching the Top of the Healthy Workplace Culture Pyramid: The Three Fs 83Getting Started 84Fearlessness 84Fairness 90Freedom 95Why Your Hike Requires Measuring Risk and Opportunity 99Chapter 6 Anticipating and Preparing for Drama-Causing Events 101Anticipating Workplace Drama 101Leading Drama Producer: Corporate Change 102Leading Drama Producer: Faulty Processes that Lead to Poor Decision-Making 111Leading Drama Producer: Failure to Observe, Analyze, and Course-Correct 118Chapter 7 Make Your Journey Easier: Choose the Less Treacherous Path 121What We Can Learn from Companies That Embrace a Safety Culture 122Translating Safety Accomplishments to Achieve a Healthy Workplace Culture 124Accident/Injury Reduction versus Drama Reduction: A Side-by-Side Comparison 130Chapter 8 Reduce Drama Through Precise and Persuasive Communication 139The Most Common Communication Failures That Lead to Drama 139Improve Your Emotional Intelligence to Communicate More Precisely 141Using Emotional Intelligence to Keep Drama Away 145The Cassandra Curse: How Not to Be Persuasive 150Breaking the Curse: How to Be More Persuasive 153Part III A DIY Roadmap for Creating and Maintaining a Drama-Free Culture 159Chapter 9 Policies, Schmolicies . . . How to Write and Enforce the Right Rules 161Policies Should Set Expectations, Not Restrict Freedom 162Top 10 Mistakes in a Typical Sexual Harassment Prevention Policy 166Say Goodbye to Legal Jargon and Hello to Clarity and Positivity 172Chapter 10 Your Step-by-Step Guide to Designing and Delivering Effective Workplace Training 179What's Kept Training from Moving the Needle? 180What Does Work? 181Step-by-Step Guide to Implementing a Successful Training Program 185Chapter 11 How to Effectively Investigate and Resolve Claims of Workplace Misconduct 199Best Practices for Getting Started 200The Qualities of an Excellent Workplace Sleuth 201Determining Whether a Full Investigation Is Necessary 203Conducting Investigations That Get to the Truth and Fix Problems: A Step-by-Step Guide 205Appendix: Supporting Documents for Conducting Investigations 227Index 239

O autorze

patti perez is Vice President of Workplace Strategy for Emtrain, a technology-driven HR culture/compliance company and a frequent speaker around the United States and Latin America on sexual harassment prevention and other workplace issues. She is a licensed California attorney, a professionally-certified HR executive, and a specialist in the prevention and resolution of workplace drama.