ISBN-13: 9781466333697 / Angielski / Miękka / 2011 / 104 str.
from time to time? Want to find ways to deal with the behaviours that are driving you crazy? The Dirty Dozen is about dealing with difficult people and their behaviours. You will learn proven strategies for bringing out the best in the twelve most difficult behaviours found in the workplace. Through a better understanding of behaviours and applying the techniques you will increase your success and reduce your frustration in the workplace.