The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service

ISBN-13: 9780814433355 / Angielski / Miękka / 2005 / 304 str.

Darryl S. Doane; Rose D. Sloat

Opis

"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find "The Customer Service Activity Book" a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern.

"The Customer Service Activity Book" presents an array of dynamic and engaging activities that:

* Reinforce what good customer service is -- and is not

* Demonstrate how to work together most constructively and efficiently

* Prove the value and the importance of ""sharing the load""

* Show how to increase productivity and performance while enhancing relationships with customers

Assembling 20 years of sales and customer service experiences in a wide variety of industries, "The Customer Service Activity Book" is a treasure trove of exercises for enhancing the quality of any customer service training program."