The Conductive Organization

ISBN-13: 9780750677356 / Angielski / Miękka / 2004 / 272 str.

Hubert Saint-Onge; Charles Armstrong

Opis

Focuses on knowledge-based customer relationships, innovative internal structures, and self-initiated learning cultures, in order to explain the building blocks that must be in place to create and sustain a knowledge-based culture within organizations - a culture that is integral to a high-performance organization.

Recenzje

"This book is a personal and insightful guide for organizations wishing to better engage with the knowledge economy. It is deeply grounded in the authors own experiences, which makes their recommendations that much more cogent and sensible."
- Laurence Prusak, Distinguished Scholar in Residence, Babson College, USA

"Hubert St-Onge discusses powerful concepts essential to achieving breakthrough performance in the knowledge era. This book draws from the rich practical experience of the author. It will be helpful to all those who want to see their organizations create sustained value in a turbulent environment."
- Anne Golden, President and CEO of The Conference Board of Canada

Spis treści

Chapter 1: The Conductive Organization
Chapter 2: The Customer Imperative
Chapter 3: The Knowledge Capital Model
Chapter 4: Customer Calibration
Chapter 5: Strategy Making
Chapter 6: Internal and External Branding: The Character of the Conductive Organization
Chapter 7: Culture: The Collective Mindsets of the Conductive Organization
Chapter 8: Structure: The Custodians of Conductivity
Chapter 9: Systems: Generating Capabilities
Chapter 10: A New Leadership Agenda
Chapter 11: From Conductive to Highly Conductive - The Evolving Organization
Glossary
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O autorze

Hubert Saint-Onge, Charles Armstrong