The Change Agent

ISBN-13: 9781032345789 / Twarda / 2023 / 320 str.

USA Massachusetts Wayland Hernan (Murdock Global Advisors

Opis

This is the story of a visionary leader who needs a strategy to transform the processes and deliver better results for stakeholders at all levels within the organization. The audit committee, all levels of management, and employees expect more from internal audit.

Spis treści

Winter, 1. Conditions and Urgent Need for Change, 2. The Underperforming Internal Audit Department, 3. Building a Coalition: Outreach, Summary: Winter, Spring, 4. Creating a Vision and Strategy, 5. Updating the Methodology, 6. Improved Reporting, 7. Training, Development, Coaching, and Mentoring, 8. Communicating the Vision: Outreach, Summary: Spring, Summer, 9. Measurement and Methodology Changes and Performance Evaluations, 10. Providing Advisory Services, 11. Empowering Employees, 12. Remove Barriers to Action, 13. Determining Future Resource Needs, 14. Setback and Generating Short-Term Wins, Summary: Summer, Fall, 15. Build on the Change and Consolidate Gains, 16. Quality Assurance and Improvement Program (QAIP), 17. Institutionalize and Produce Even More Change, Summary: Fall

O autorze

Dr. Hernan Murdock, CIA, CRMA is vice president – audit content for ACI Learning. He has held positions as director of training for an international audit and consulting firm, and various audit positions while leading and performing audit and consulting projects for clients in the manufacturing, transportation, high tech, education, insurance, and power generation industries.

Dr. Murdock was a senior lecturer at Northeastern University where he taught management, leadership and ethics. He earned a DBA from Argosy University, Sarasota, Florida in 2007; a CSS from Harvard University, Cambridge, Massachusetts in 1996; and an MBA and BSBA from Suffolk University, Boston, Massachusetts in 1992 and 1990, respectively. He also holds the following certifications: CRMA Certification in Risk Management Assurance (IIA), 2013; QAR Accreditation in Internal Quality Assessment/Validation (IIA), 2008; AchieveGlobal Leadership and Customer Service: Deliver and Develop Levels, 2007; IDC Certified Instructor (IIA), 2006; and CIA Certified Internal Auditor (IIA), 2001.

He is the author of Operational Auditing: Principles and Techniques for a Changing World (CRC Press, 2022 and 2017), Auditor Essentials (CRC Press, 2019), 10 Key Techniques to Improve Team Productivity (The IIA Research Foundation, 2011), and Using Surveys in Internal Audits (The IIA Research Foundation, 2009). He has also written articles and book chapters on internal auditing, whistleblowing programs, international auditing, mentoring programs, fraud, deception, corporate social responsibility, and behavioral profiling.

Dr. Murdock has conducted audits and consulting projects, delivered seminars and invited talks, and made numerous presentations at internal audit, academic, and government functions in North America, Latin America, Europe, and Africa.

Dr. Murdock can be reached at Hernan.Murdock@gmail.com.