The Chameleon Consultant: Culturally Intelligent Consultancy

ISBN-13: 9781138718234 / Angielski / Twarda / 2017 / 172 str.

Andrew Holmes

Opis

This title was first published in 2002. How do you add value to your clients? Is it the process you use, or the technical skills you deploy? Or perhaps it's your ability to adjust the way you sell and deliver your services based upon your tacit understanding of your client's culture - the way we do things round here. Such chameleon-like behaviour is fundamental to successful consulting, and yet it is neither widely understood nor practised within the profession. Until now.

Spis treści

List of tables, List of figures, Preface, Acknowledgements, Introduction, Part I. The Foundations of Cultural Intelligence, 1. Where Does Cultural Intelligence Fit with Emotional Intelligence and NLP?, 2. Understanding Organizational Culture - Underpinning Cultural Intelligence, 3. Introducing the Cultural Intelligence Model, Part II. Applying Cultural Intelligence in Consultancy, 4. Cultural Intelligence and the Consultancy Process, 5. Account Management, 6. Sales and Sales Management, 7. Engagements and Engagement Management, 8. Relationship Management, Part III. Creating the Culturally Intelligent Firm, 9. Cultural Intelligence and Competitive Advantage, 10. Creating and Sustaining the Culturally Intelligent Consultancy, Further Reading, Notes, Index

O autorze

Holmes, Andrew