The Cambridge Handbook of Workplace Affect

ISBN-13: 9781108494038 / Angielski / Twarda / 2020 / 572 str.

Liu-Qin Yang; Russell Cropanzano; Catherine S. Daus

Opis

Discover cutting-edge advances in the scientific study of workplace moods and emotions: how our feelings impact our work.

Spis treści

Foreword; Part I. Theoretical and Methodological Foundations: 1. Emotion at work: from the 'leaner years' to the 'affective revolution'; 2. The organizational neuroscience of emotions; 3. Personality affect construal theory: a model of personality and affect in the workplace; 4. Workplace emotions and motivation: toward a unified approach; 5. Behavioral genetics and affect at work: a review and directions for future research; 6. A review of quantitative methods to measure workplace affect; 7. Qualitative methods to study workplace affect: capturing elusive emotions; Part II. Workplace Affect and Individual Worker Outcomes: 8. Affect, stress, and health: the role of work characteristics and work events; 9. Emotion and various forms of job performance; 10. The role of affect and its regulation for creativity and innovation; 11. Emotional labor: display rules and emotion regulation at work; 12. Advancing the field: reviewing the status of emotional intelligence in the workplace; 13. Affect and workplace judgment and decision-making; 14. The mindful emotion management framework: how mindfulness helps employees manage emotions through reactivity, regulation, and reappraisal; 15. Benefits of negative affective states; 16. Interventions to improve employee well-being; Part III. Workplace Affect and Interpersonal and Team-Level Processes: 17. Leadership, affect, and emotion in work organizations; 18. Affective climate in teams; 19. Workplace affect, conflict, and negotiation; 20. Understanding the role of affect in workplace aggression; 21. The service encounter; 22. Emotion work and emotion management; 23. Dynamic emotional labor: a review and extension to teams; Part IV. Workplace Affect and Organizational, Social and Cultural Processes: 24. Organizational entry and workplace affect; 25. Performance management and workplace affect; 26. Feeling the heat: the importance of affect to organizational justice for receivers, actors, and observers; 27. Gender and workplace affect: expression, experiences, and display rules; 28. Affective climate and organization-level emotion management; Part V. Discrete Emotions at Work: 29. The emotion of interest at work; 30. The antecedents and consequences of fear at work; 31. From self-consciousness to success: when and why self-conscious emotions promote positive employee outcomes; 32. Happiness in its many forms; 33. Envy and jealousy: the role of intrasexual competition in the workplace; 34. Other-focused emotion triads: contempt, anger, and disgust (CAD) and awe, gratitude, and elevation (Age); 35. Schadenfreude at work; Part VI. New Perspectives on Workplace Affect: 36. Diversity and workplace affect: the impact of revealing or concealing a stigma; 37. Implications of technological work practices for employee affect; 38. Looking into the future: integration of research on workplace affect.